A chatbot that customers can browse your inventory, get quick vehicle specs, and request a test drive. If they have vehicles to sell, chatbot will request the information to make an estimate.
Template Details
Made by
Team Engati
Category
Customer Support
Winner - Best Artificial Intelligence Driven Technology Solution
Walking customers through catalogues, suggestions, options and recommending products on ecommerce and providing retail support
Allow users to add products to the cart
Collect payment via Stripe integration, a PCI DSS compliant payment gateway, in case of prepaid orders
Prebuilt templates that can be easily customized to your needs
Stay on top of your customer conversations with our real-time analytics dashboard
Onboarding and deploying the bot is a breeze
Go omnnichannel with conversations across 15+ channels in one view
How Garasi optimizes shopping with Facebook deployment
Challenge
With the huge inflow of repetitive queries coming, it was difficult to scale and attend to these customers in real-time.
Solution
Garasi's bot was able to fetch the contact number from the database and reply back to the customer to respond to queries.Garasi needed a system which was able to handle queries coming in from Facebook Marketplace. With Engati’s omnichannel feature, they were able to deploy the bot on Facebook Messenger.
87.60%
Queries were answered by the bot
77%
Reduction in response time
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