Customer success powered by the Engati experience

Businesses across all industries and verticals trust Engati to acquire, engage and retain customers.

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Trusted by thousands of fast-growing businesses

Customer success stories

Name: Customers
Brand: Engati

Tokio Marines Nichido Fire Insurance

Challenge
Optimize processes by providing insurance policy quotes, tracking claims, and renewing requests online.
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Solution
Multichannel solution to serve clients by answering FAQs round the clock, effectively working as a stream for lead generation.

71%

queries answered by the bot

78.5%

visitors converted to MQLs

Cabinet UK

Challenge
Encourage and engage students to take up STEM projects within the community.
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Solution
Interactive web solution deployed in less than 2 weeks to engage and support students with their community project.

43.5%

increase in student engagement

77%

students completed the workflow

Garasi

Challenge
With the huge inflow of repetitive queries coming, it was difficult to scale and attend to these customers in real-time.
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Solution
With Engati’s omnichannel feature, they were able to deploy the bot on Facebook Messenger was able to handle 3x users than the agents.

87%

Queries were answered by the bot

77%

Reduction in response time

Users Handled By bot

3x your revenue with Chatbots and Live Chat

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Mall of Emirates

Challenge
Enhancing customer engagement and retention rate was becoming increasingly difficult due to the high volume of incoming customer queries.
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Solution
WhatsApp solution to increase customer retention by training chatbot with FAQs and handing over complex queries to live agents.

25%

retention rate

87%

reduction in response time

33.3%

queries answered by the bot

99%

Resolution SLA

iMile

Challenge
Handling customer queries regarding delivery and shipment tracking to meet demanding customer expectations.
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Solution
Solution deployed on multiple channels to handle majority of incoming requests in both Arabic and English to boost agent productivity.

53.3%

users preferred Arabic over English

more users handled by bot than live agent

Qatar Insurance Company

Challenge
Scaling support to handle large volumes of queries while reducing extended wait times.
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Solution
Web solution that was easily integrated with current IT systems to generate quotes, renew policies, manage claims, and answer queries.

62%

queries were answered by the bot

88%

increase in customer engagement

3x your revenue with Chatbots and Live Chat

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What our customers are saying

Anum Ishtiaq

Customer Service Supervisor, iMile

"Engati has been very helpful in making it easy to build and deploy bots. With Engati we are able to engage more users than before on multiple channels"

Alysha Lobo

CovidAsha Team

“We are extremely grateful to the team at Engati for providing us with their platform and the engineering power to build this bot in a matter of a few days. The platform offers ease of use to folks with little or no experience in bot building.”

Varunkumar Mungara

VP - IT & MIS, Qatar Insurance group.

"Engati Chatbot not only works for general FAQs but also serves as a selling channel for us. The team has helped us by enhancing the product with important features & customizations that added value for us"

George Hanshaw

Director of eLearning solutions at Los Angeles Pacific University

"Engati has worked really well for us. Their chatbots make it easy to create individualized learning experiences"

Jeroen van der Linden

CEO | Co-Founder Bot Implementation

"Engati is a very robust & easy-to-use multichannel platform.Their great service, unique technical flexibility makes everything possible without the need for in-depth development expertise and a highly flexible off-the-shelf solution."

Anisha Panwar

Assistant Manager, PwC

"The Engati platform is so easy to use, no code and efficient. We are especially impressed with the Dashboard feature where it manages all the user inputs and the user can extract reports as per his requirement. Also, the support service is appreciable.'