This chatbot template collects information of the most frequently happening scams
Template Details
Made by
Team Engati
Category
Education
Winner - Best Artificial Intelligence Driven Technology Solution
Provide personalised information over live chat
Connect customers to an agent via the live chat option in case of complex queries.
Answer queries by allowing the bot to parse and provide relevant information from the documents using docuSense.
Prebuilt templates that can be easily customized to your needs
Stay on top of your customer conversations with our real-time analytics dashboard
Onboarding and deploying the bot is a breeze
Go omnnichannel with conversations across 15+ channels in one view
How XACBank streamlines financial services
Challenge
Since XAC Bank aims to provide comprehensive financial services with dignity and speed, they needed a solution that could keep up with their customers’ demands.
Solution
XAC Bank creates and trains its solution to answer queries around the nearest ATMs, internet banking, loans, cards, etc. with the help of Engati's conversational modeler.It scales engagements, improve accessibility and presence for users.
60.60%
queries answered by the bot
8x
users were handled by the bot
80%
the population prefers Facebook over other channels.
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