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Tech Corner

5 pillars of responsible and ethical AI

How do you ensure that your AI systems are ethical? Maria Luciana Axente, the Responsible AI & AI for Good lead at PwC UK, helps identify key considerations.

4 E-commerce companies crushing it with conversational selling

Drive to Reimagine

4 E-commerce giants crushing it with conversational selling

The art of selling is seeing an evolution in motion. From door-to-door to conversational selling. Here are 4 E-commerce companies crushing it with this method.

Drive to Reimagine

Let’s Talk Quantum In Banking & Finance

We’re living in a golden age of big data, according to data scientist Utpal Chakraborty. Discover how quantum computing is transforming banking & finance here.

Drive to Reimagine

Chat v/s Email v/s Phone: The winning customer support channel

Find the best customer support channel for your business! Compare email, phone, and chat support to determine the most effective experience. Read on now!

Drive to Reimagine

6 ways to slash your Customer Acquisition Cost

Learn how to calculate your customer acquisition cost (CAC) and explore six powerful ways to optimize it with the help of chatbots and live chat. Read now!

Drive to Reimagine

10 ways to do Web Chat right

Web chat allows customers to communicate with your brand without having to download external applications. With the right tips, you can do Web Chat right.

Drive to Reimagine

The secret to unlocking 10x sales

As purchase behaviour has transformed significantly, a way to bridge analogue and digital shopping is through Live Chat. Here's our guide on how to 10x sales.

Future of CX

5 ways to optimize your customer service using machine learning

The use of machine learning is increasing as businesses explore new ways to optimize customer service. Here are a couple of ways to use it in your business.

Future of CX

Your VoC Practice is going to be the best investment for 2023

Every business is beginning to execute a VoC program. But what are the components of this program? Xperiente’s Musa Hanhan breaks it down in this blog.

Drive to Reimagine

3 easy steps to create your own Telegram chatbot

Telegram now has over 1 billion active users, connect with your users easily by creating your own telegram chatbot with 0 to no coding, in just three easy steps

Future of CX

8 secrets for influencing your customer perception

How do your customers see you? What do they think and feel about your brand? What factors influence customer perception? What can you do to change it?

Tech Corner

Component Based Architecture In AngularJs Using UI-Router

Most AngularJS apps are in a controller-view structure, but did you know that you could achieve better functionality when coupling components and UI-routers?

Drive to Reimagine

Chatbot Theory - A Topic for Future Education

The concept of ‘Chatbot Theory’, a new core subject, potentially seeks to position the capability in a strategic rather than tactical or technological context.

Future of CX

Why is customer appreciation so important?

Customer appreciation is a step often neglected when developing a customer experience strategy. Here's a guide on how to develop loyalty through appreciation.

Future of CX

7 customer service KPIs you need to measure now!

From your CSAT score to your SLAs, here are seven customer service KPIs that you cannot afford to miss measuring your support team against. Read all about them!