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Tech Corner

AngularJS: Create reusable components using Custom Directives

Is your codebase stuffed with multiple lines of code that serve a similar purpose? Time to clean things up. Learn how to create reusable components in AngularJS

Drive to Reimagine

Customer research - The story of the elephant & the blind men

Alex Genov, Zappos's Head of Customer Research stresses on the need for a holistic approach to understanding customers as people and breaking out of the silos.

Future of CX

3 ways to exceed your customer expectations

Bad experiences are powerful at driving your customers away. But can you keep them coming back for more if you understand their expectations and exceed them?

Future of CX

Customer experience tips for the holiday season

The holidays can be a trying time for your customer support team. Here are a some powerful ways to create great customer experiences during the holiday season.

Drive to Reimagine

Fostering Friendships

Our social nature is a part of our biology according to Luke Jamieson. He shares all of his insights on the importance of fostering friendships. Read now.

Future of CX

Can you create memorable customer experiences affordably?

Does it have to be expensive to craft experiences worth remembering? Here's how to create memorable experiences without spending a ridiculous amount of money.

Tech Corner

Understanding the basics of the Jenkins Pipeline

Jenkins pipeline allows us to define a complete list of events that happen in the code lifecycle. Starting from the build, to testing and deployment. .

Tech Corner

How to use Git for beginners in 2024

Git for beginners : Learn version control, Git commands & best practices to streamline your development process. Start using Git with confidence today!

Drive to Reimagine

A powerful new UI for your Engati chatbot

Engati's chatbot UI now has major UX upgrades, to help you create fantastic customer experiences. Check out the updates and start surprising your customers now!

Future of CX

Why Empathy is vital in Customer Service

To nail customer service, you have to understand how your experiences make customers feel. Here’s why empathy is vital in customer service & how to practice it.

Tech Corner

Blockchain: Your Ultimate Guide to Decentralized Transactions

Explore Blockchain - the Decentralized Database for Direct Transactions without Intermediaries. Get Up to Speed with this Booming Technology Now......

Future of CX

5 basic rules for designing a great digital experience

What goes into creating fantastic digital experiences? How do you make them feel personal for your customers? Colin Shaw explains it all in this article.

Drive to Reimagine

6 ways to amaze your customers with proactive customer service

What's proactive customer service all about? Why's it more important than reactive support? How do you serve your customers proactively? Find the answers here!

Future of CX

7 ways to improve mobile engagement

Nothing's more personal than messages being hand-delivered. But is this enough to engage your customer? Here are 7 ways to improve mobile engagement.

Drive to Reimagine

5 not-so-basic ways to reduce customer friction

Reducing customer friction boosts loyalty & customer lifetime value. Here's a comprehensive guide on improving your CX by eliminating customer friction