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Dive deep into everything you need to know about conversation automation

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Tech Corner

How to use Git for beginners in 2024

Git for beginners : Learn version control, Git commands & best practices to streamline your development process. Start using Git with confidence today!

Drive to Reimagine

A powerful new UI for your Engati chatbot

Engati's chatbot UI now has major UX upgrades, to help you create fantastic customer experiences. Check out the updates and start surprising your customers now!

Future of CX

Why Empathy is vital in Customer Service

To nail customer service, you have to understand how your experiences make customers feel. Here’s why empathy is vital in customer service & how to practice it.

Tech Corner

Blockchain: Your Ultimate Guide to Decentralized Transactions

Explore Blockchain - the Decentralized Database for Direct Transactions without Intermediaries. Get Up to Speed with this Booming Technology Now......

Future of CX

5 basic rules for designing a great digital experience

What goes into creating fantastic digital experiences? How do you make them feel personal for your customers? Colin Shaw explains it all in this article.

Drive to Reimagine

6 ways to amaze your customers with proactive customer service

What's proactive customer service all about? Why's it more important than reactive support? How do you serve your customers proactively? Find the answers here!

Future of CX

7 ways to improve mobile engagement

Nothing's more personal than messages being hand-delivered. But is this enough to engage your customer? Here are 7 ways to improve mobile engagement.

Drive to Reimagine

5 not-so-basic ways to reduce customer friction

Reducing customer friction boosts loyalty & customer lifetime value. Here's a comprehensive guide on improving your CX by eliminating customer friction

Tech Corner

3 types of authentication for building secure systems

Basic, API Key and the OAuth 2.0 are the 3 types of authentication used for building secure systems. Build your chatbot with the most secure system, now!

Drive to Reimagine

Beginners guide to chatbots - 14 easy steps

Businesses are moving towards chatbots to drive operational efficiency & to improve customer experience. Here's everything you need to know about chatbots

Future of CX

Winner! Winner! Chicken dinner!

CX genius, Shep Hyken talks about the numerous ways in which you can serve your customers and why you should be ready to adapt your support to what they need.

Drive to Reimagine

How Governments across the world are using chatbots

We’ve seen how the use of Engati leads to higher customer satisfaction scores, but what about in the public sector? Here’s how governments benefit from Engati.

Drive to Reimagine

What is Conversational Commerce: 3 Leading companies who did it!

The leading e-commerce brands have turned towards adopting conversational commerce methods and are providing the best shopping experience. Here's our guide.

Drive to Reimagine

How UK Government increased user engagement by 43%

UK Government has started using Engati chatbots to promote public awareness and healthcare support, along with initiatives to promote STEM education.

Future of CX

5 (out of the book) CX lessons from Zappos

Zappos has always been known for delivering amazing customer experiences. Here are the lessons you can learn from them and imbibe in your own company.