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Future of CX

What is customer science? Is this the next wave of change?

Colin Shaw introduces you to an exciting and promising new idea with lots of potential. See how customer science can help you understand your clients throughly.

Future of CX

Following the shot in

Shep Hyken is back at it! Today he tells you about the need to follow up with your customers and the opportunities you can lose by not following the shot in.

Future of CX

Customer success obsession — Disruption or disruptor

CEO of Tigon Advisory Corp., Helen Yu talks about the success that comes with obsessing over and taking care of your customers. Catch her insights here.

Theory of Alladin's lamp in customer experience

Future of CX

3 wishes. The theory of Aladdin’s lamp in customer experience

Steven Van Belleghem dives into psychology to glean insights into behavior and help you understand your customers better to improve their experience. Read now.

Tech Corner

Artificial Intelligence: Deep Learning

Deep learning predicts user behavior for Amazon and Netflix suggesting tailored recommendations to boost customer engagement and provide personalised experience

Tech Corner

The 20/20 vision of cloud

Cloud computing expert, Ian Moyse talks about the need for cloud computing and the benefits it offers (think flexibility). Catch his thoughts on Cloud in 2022.

Future of CX

What to do about your company's leaky bucket

Customer experience wizard, Dan Gingiss addresses the issue of your company's leaky bucket and shows you how to boost customer retention! Read the article now!

Whatsapp Marketing

Create WhatsApp Bot for Free in 5 Mins With No Code (2025)

Learn how to create a WhatsApp bot in 5 minutes with easy steps. Discover WhatsApp integration tips, explore use cases & get a chatbot demo with free trail.

Future of CX

The emotional trigger that influences your customers' minds

Customer experience wizard, Colin Shaw, shows you how to use emotional triggers like the endowment effect to influence your customers' minds. Read now.

Future of CX

How much does it cost to give great customer service?

Shep Hyken shows you how to take care of your customers and provide first-class customer service and experience without breaking the bank. Check it out!

Drive to Reimagine

5 powerful agent productivity hacks

Learn how to serve even more customers, while making your agent's lives easier. Explore our 5 best agent productivity hacks (with a bonus hack) right now!

CX tool that will help your brands to grow

Future of CX

CX tools that will make or break your brand

How do you get customer experience management right? By using the right CX tools, of course! Click here to find out what's the best CX tool on the market!

Future of CX

Building sustainable, profit making, & evolving digital experience

Dr. Swapnil Dambe tells us about everything we need to keep in mind while trying to create sustainable making digital experience and innovation centers.

Future of CX

5 new rules guaranteed to build customer trust

CX expert and founder of Beyond Philosophy, Colin Shaw, shows you how to win your customer trust with his 5 powerful new rules to build trust. Read now!

Surprise and delight to surprise without delight

Future of CX

When surprise and delight becomes surprise without delight

Some surprises may not delight your customers. Shep Hyken warns you about the dangers of these and urges you to make sure that all surprises are appropriate.