Trying to find the best chatbot platform for your business? We’ve listed 18 bot platforms here and are helping you pick the one that will be most effective for your business.
But first, let’s lay the groundwork that will help you make a more informed decision.
What are chatbots?
Chatbots are software programs that have the ability to have conversations with users. They can be used for everything from generating leads for your business to letting your coffee machine know exactly what brew you’d like to drink today.
But not all chatbots are made equal - there are simple rule-based chatbots that lack any real intelligence and just do exactly what they have been programmed to do… but then there are also bots that make use of machine learning and artificial intelligence that allow them to hold more complex conversations with users, answer more complicated questions, and create a better customer experience for businesses.
Tip:Check this out to learn about the various types of chatbots!
What are chatbot platforms?
Chatbot platforms are platforms that allow business owners, customer service teams, marketers, and other people to create chatbots, deploy them over several messaging applications and channels like WhatsApp, Facebook Messenger, and their own website, and maintain & train these chatbots as their business grows and their customers’ needs evolve.
What are no-code chatbot platforms?
No-code chatbot platforms, as the term suggests, enable people to build a chatbot, deploy it, and even train it on their own without needing to write code for them. These platforms are great for businesses who do not have the resources to hire developers just yet, but they’re also great for large enterprises since they enable them to create powerful, intelligent chatbots in a lesser amount of time.
No-code chatbot platforms allow firms to build intelligent bots with a shorter go-to-market period.
But maybe you’d want to have some element of customization in your bot. That’s where a low-to-no-code chatbot platform comes into play. Such a platform (like Engati) would make it possible for you to create an effective AI-powered chatbot without needing to write any code, but it would also give you the option to customize your chatbot in certain ways by using your own code in specific areas. This allows you to get efficiency and flexibility in one package, and the decision to include custom code or not is totally up to you.
Which is the best chatbot platform?
We’ve listed 18 chatbot platforms, along with their features so that you can see which one is the best for your business.
Engati
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Engati features |
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AI capabilities |
Proprietary E.Sense NLP that takes care of several aspects of text pre-processing like stemming, lemmatization, intent recognition, handling of synonyms, spelling mistakes, parts of speech, and stopwords reduction. The platform even supports custom modeling for task automation. |
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Languages |
Supports conversations in 50+ languages, including English, Spanish, French, Arabic, and German. |
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Voice bots |
Yes |
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Live chat |
Live chat with contextual auto-routing, two-way auto-translations, quick replies, group conversations, and video calling with screen sharing Mobile app. |
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Bot training |
Via individual FAQ uploads, bulk FAQs uploads, or documents that do not need to be structured in a question and answer format (through the use of cognitive search). |
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Chat channels |
Website Mobile app Facebook Messenger Telegram Skype Slack Microsoft Teams Line Kik Viber SDK |
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OneView Inbox |
Yes, with conversations stitched across all your chat channels |
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Deployment options |
Cloud deployment On-premise deployment Hybrid deployment |
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G2 rating |
4.6/5 |
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Compliance |
GDPR Compliant ISO 27001 Certification WCAG Compliant Hosted on AWS and benefits from AWS Cloud Security |
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Best for |
Insurance, Banking, Hospitality, eCommerce, Logistics, Government |
Try Engati now!
ADA
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ADA features |
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AI capabilities |
Natural language understanding (NLU) and Answer classification. Clustering default response messages by intent |
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Languages |
40+ languages |
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Live chat |
Integrate with third-party live chat providers. Contextual routing is available |
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Voice bots |
No |
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Bot training |
FAQs |
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Chat channels |
Website Mobile App Apple Business Chat Facebook Chat SMS |
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OneView Inbox |
No |
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Deployment options |
Cloud, Web based |
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Suitable for |
Enterprise SaaS and FinTech |
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G2 rating |
4.6/5 |
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Compliance |
AICPA, PCI DSS, GDPR and PIPEDA compliant |
Message Bird
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MessageBird features |
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AI capabilities |
Sentiment analysis. Intents (in beta) |
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Languages |
Supports only 7 languages |
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Live chat |
Live chat with ticket tagging and email setup for incoming tickets |
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Voice bots |
No |
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Bot training |
FAQs have to be added in |
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Chat channels |
SMS Web Telegram Wehat Line GBM Sendgrid Kakaotalk Alexa RCS |
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OneView Inbox |
No |
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Deployment options |
Cloud, SAAS, Web based |
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Suitable for |
eCommerce and delivery companies |
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G2 rating |
4.1/5 |
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Compliance |
ISO 27001, GSMA, ACM, GDPR |
Kore.ai
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Kore.ai features |
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AI capabilities |
Small talk |
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Languages |
100+ languages |
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Live chat |
Only through integration with third-party live chat providers |
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Voice bots |
No |
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Bot training |
Unsupervised learning |
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Chat channels |
Workplace Cisco Jabber Yammer Service Now SMS (Tropo, Twilio) Skype Line Amazon Alexa IVR Twilio Voice Workplace by FB Gmail and others Google assistant Web Mobile apps Unblu Mattermost |
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OneView Inbox |
No |
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Deployment options |
Cloud deployment On-premise deployment Hybrid deployment |
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Suitable for |
Banks |
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G2 rating |
4.3/5 |
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Compliance |
GDPR Complaint |
Acquire.io
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Acquire.io features |
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AI capabilities |
NLP |
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Languages |
100+ languages |
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Live chat |
Live chat with video calling, screen-sharing, co-browsing. Agent app |
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Voice bots |
No |
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Bot training |
Does not support docusense |
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Chat channels |
Facebook Messenger Viber Line Telegram |
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OneView Inbox |
No |
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Deployment options |
Cloud, SAAS, Web based |
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Suitable for |
Banking and Insurance |
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G2 rating |
4.2/5 |
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Compliance |
AICPA, HIPAA, GDPR, CSA, adheres to OWASP top 10 |
FreshChat
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FreshChat features |
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AI capabilities |
Creates tickets for social media posts that are detected to require assistance |
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Languages |
35 languages supported |
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Live chat |
Live chat first platform with chatbots as add-ons |
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Voice bots |
No |
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Bot training |
Does not support docusense |
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Chat channels |
Apple Business Chat Facebook Messenger Line |
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OneView Inbox |
No |
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Deployment options |
Cloud, SAAS, Web based On-premise deployment |
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Suitable for |
Education |
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G2 rating |
4.5/5 |
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Compliance |
ISO 27001, AICPA, CSA, GDPR |
Yellow.ai
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Yellow.ai features |
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AI capabilities |
Proprietary NLP engine |
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Languages |
20 languages |
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Live chat |
No |
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Voice bots |
No |
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Bot training |
Cognitive search |
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Chat channels |
WhatsApp (free for 3 months) Facebook Messenger Google Assistant IVR GBM RCS Slack Emails Apple Business Chat |
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OneView Inbox |
No |
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Deployment options |
Cloud deployment On-premise deployment Hybrid deployment |
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Suitable for |
BFSI and eCommerce |
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G2 rating |
4.5/5 |
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Compliance |
GDPR Compliant |
Chatfuel
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Chatfuel features |
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AI capabilities |
Does not have a proprietary NLP engine. Uses Dialogflow |
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Languages |
50 Languages |
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Live chat |
Only on Facebook. Does not support group conversations and video calls |
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Voice bots |
No |
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Bot training |
Does not allow training via cognitive search |
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Chat channels |
Primarily focuses on Facebook Messenger Website |
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OneView Inbox |
Does not stitch conversations |
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Deployment options |
Cloud deployment |
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Suitable for |
Sports and Tech companies |
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G2 rating |
4.6/5 |
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Compliance |
GDPR Compliant |
ManyChat
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ManyChat features |
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AI capabilities |
Rule-based chatbots |
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Languages |
16 Languages |
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Live chat |
Human takeover is available (not full-fledged live chat) |
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Voice bots |
No |
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Bot training |
Does not allow training via cognitive search |
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Chat channels |
Facebook Messenger SMS Instagram (upcoming) WhatsApp (upcoming) |
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OneView Inbox |
No |
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Deployment options |
On premise deployment |
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Suitable for |
eCommerce |
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G2 rating |
4.6/5 |
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Compliance |
GDPR |
Xenioo
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Xenioo features |
|
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AI capabilities |
Built-in NLP Context based, multi-turn intents, expressions, and entities |
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Languages |
5 languages |
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Live chat |
Available |
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Voice bots |
No |
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Bot training |
Does not allow training via cognitive search |
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Chat channels |
Facebook Messenger Website Telegram SMS RCS Google Business Discord Slack Teams Alexa |
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OneView Inbox |
Yes |
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Deployment options |
Cloud deployment On-premise deployment |
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Suitable for |
NGOs and Government agencies |
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G2 rating |
3.5/5 |
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Compliance |
GDPR |
BotMakers
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BotMakers features |
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AI capabilities |
Uses third-party NLP |
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Languages |
English |
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Live chat |
Available |
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Voice bots |
No |
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Bot training |
Does not allow training via cognitive search |
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Chat channels |
Facebook Messenger Websites Mobile Apps Skype Workplace by Facebook MercadoLibre. Google Assistant SMS Alexa GBM |
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OneView Inbox |
No |
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Deployment options |
Cloud deployment |
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Suitable for |
Small businesses Does not have the capacity to support large enterprise customers |
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G2 rating |
4.5/5 |
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Compliance |
None |
Landbot
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Landbot features |
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AI capabilities |
Does not have a proprietary NLP engine. Uses Dialogflow |
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Languages |
Only English |
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Live chat |
Available |
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Voice bots |
No |
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Bot training |
Does not allow training via cognitive search |
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Chat channels |
Website Third-party apps (via APIs) |
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OneView Inbox |
No |
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Deployment options |
Cloud deployment Web-based deployment |
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Suitable for |
Small Businesses Hospital & Healthcare |
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G2 rating |
4.7/5 |
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Compliance |
GDPR Compliant |
Haptik
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Haptik features |
|
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AI capabilities |
Industry specific AI Language detection |
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Languages |
English |
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Live chat |
Available |
|
Voice bots |
Yes |
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Bot training |
Does not allow training via cognitive search |
|
Chat channels |
IVR Messenger SMS GBM SDKs Apple Business Chat |
|
OneView Inbox |
No |
|
Deployment options |
Cloud, SAAS, Web based |
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Suitable for |
Service businesses based in India |
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G2 rating |
4.5/5 |
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Compliance |
GDPR Compliant ISO 27001 |
Intercom
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Intercom features |
|
|
AI capabilities |
NLP |
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Languages |
33 languages |
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Live chat |
Yes, with conversation routing |
|
Voice bots |
Yes |
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Bot training |
Does not allow training via cognitive search |
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Chat channels |
GBM RCS business messaging |
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OneView Inbox |
Yes |
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Deployment options |
Cloud deployment Web-based deployment |
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Suitable for |
Enterprise SaaS companies |
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G2 rating |
4.4/5 |
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Compliance |
SOC 2 EU-US Privacy Shield CSA HIPAA ISO 27001 SSO & 2FA |
Zendesk
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Zendesk features |
|
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AI capabilities |
Third-party NLU available to integrate with the chatbots |
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Languages |
41 languages |
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Live chat |
Yes, with group messaging |
|
Voice bots |
Yes |
|
Bot training |
Does not allow training via cognitive search |
|
Chat channels |
Messenger Line Microsoft teams SMS GBM IVR |
|
OneView Inbox |
Yes |
|
Deployment options |
Cloud, SAAS, Web based |
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Suitable for |
Retail Computer software and IT industry Large enterprises based in USA |
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G2 rating |
4.3/5 |
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Compliance |
SOC 2 Type II |
Twilio
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Twilio features |
|
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AI capabilities |
Keyword-based automated responses |
|
Languages |
40+ languages |
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Live chat |
Live chat with routing and video calling |
|
Voice bots |
No |
|
Bot training |
Does not allow training via cognitive search |
|
Chat channels |
Website Mobile apps |
|
OneView Inbox |
No |
|
Deployment options |
Cloud, SAAS, Web based On-Premise |
|
Suitable for |
FinTech and logistics |
|
G2 rating |
4.4/5 |
|
Compliance |
ISO/IEC 27001 CSA ISO 27018 ISO 27017 HIPAA AICPA SOC 2 GDPR |
Verloop
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Verloop features |
|
|
AI capabilities |
NLP |
|
Languages |
15 languages |
|
Live chat |
Available with real-time monitoring |
|
Voice bots |
No |
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Bot training |
Through FAQs. Does not support cognitive search |
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Chat channels |
Website Mobile App Facebook Messenger |
|
OneView Inbox |
No |
|
Deployment options |
Cloud, SAAS, Web based |
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Suitable for |
Banking, travel, and real estate |
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G2 rating |
4.7/5 |
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Compliance |
PII GDPR ISO 27001 ISO 9000 |
Tidio
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Tidio features |
|
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AI capabilities |
NLP |
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Languages |
6 languages |
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Live chat |
Available |
|
Voice bots |
No |
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Bot training |
Training via FAQs Does not support training via cognitive search |
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Chat channels |
Facebook Messenger |
|
OneView Inbox |
Yes |
|
Deployment options |
Cloud, SAAS, Web based |
|
Suitable for |
eCommerce |
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G2 rating |
4.7/5 |
|
Compliance |
None |
Choosing the best chatbot platform
When you choose a chatbot platform for your business, you need to make sure that it supports intelligent chatbots that can engage all your customers across all your regions in their own language.
The bots you build on this platform should be able to be deployed on all the messaging channels that your customers prefer using - especially channels like WhatsApp and Instagram.
It should be easy for you to train your bots as your customers’ needs evolve, and you need to be able to use live chat with contextual routing for complex customer queries. And if you’re going to use live chat, you need to have a OneView Inbox with your customer conversations across multiple channels stitched together.
Your bot should also play well and integrate with your existing sales, marketing, and support software and systems, and comply with privacy and security standards.
That’s just a few of the reasons why we say that Engati is the best chatbot platform on the market.
Try Engati for yourself now!
