Channels
ChatBot.com allows you to automate conversations with your customers on your website, as well as Facebook Messenger, and Slack, offering you a limited multichannel experience.
Engati, on the other hand, enables you to go omnichannel and converse intelligently with your customers over WhatsApp, Instagram, Facebook Messenger, Slack, MS Teams, and 10+ other messaging applications. This allows you to offer your customers the option to interact with you on whichever platform they prefer and consider the most convenient.
Live chat
If you want your agents to chat with your customers and users in real-time and you’re using ChatBot.com, you would need to integrate your bot with their sister platform, LiveChat.
But why should you make the effort to integrate two platforms when you can simply use Engati’s live chat capabilities natively on the Engati portal, with minimum effort and an easy setup process.
With Engati, your agents can even use the mobile app to access the OneView Inbox and support your customers directly from their mobile phone
Languages
ChatBot.com supports conversations in multiple languages, but it does not fully support Chinese languages and RTL (right-to-left) languages such as Arabic.
Engati powers automated conversations in 50+ languages, including Chinese languages and RTL languages, allowing you to truly go globally local. So if you’re doing business in the Middle East or in countries and/or territories like China, Taiwan, Singapore, Hong Kong, and Macau, then Engati would be the better platform for you to build your chatbot over.
But we aren’t stopping there, we set our sights on making it easier for you to bulldoze through the language barrier. Engati’s new feature called ‘two-way auto-translation’ enables you to go multilingual on live chat without needing to hire separate teams of agents to take care of customer queries in different languages.
Let’s take this scenario: A customer who only speaks Spanish reaches out to you, but your agents only speak English. Engati would translate the query from Spanish so that your agents can read it in English. Then your agents can reply in English, send it, and the system will translate it into Spanish so that your agents and your customers both see the conversations in their own language.
Bot building
Both Engati and ChatBot.com make bot-building easy via no-code visual flow builders. But with Engati, you have the option of customizing your bot to some extent by using your own custom code via HTML and CSS when you use the Custom Card Node in our conversation modeler.
Engati even helps you with customizations to incorporate technologies like optical character recognition (OCR) into your chatbot.
Now let’s talk templates. Both platforms recognize that you don’t need to build chatbots from scratch every time; that’s why Engati and ChatBot.com both offer chatbot templates that you can customize and expand upon. But while ChatBot only provides bot templates for marketing, sales, and support bots, Engati goes beyond to offer templates for several domains and use cases like Marketing, Sales, Support, HR, Healthcare, Finance, Travel, eCommerce & Retail, Education, Entertainment, News, etc.
Integrations
ChatBot offers integrations with LiveChat, HelpDesk, and WordPress. Engati offers native integrations to Google Sheets, Google Calendar, Google Analytics, Salesforce, Shopify, JSON API, and much more. Both platforms allow you to integrate with FreshDesk, Zendesk, and the Zapier integration hub.
Calling
While both ChatBot and Engati allow you to automate conversations with your customers, Engati goes a step further to allow you to take care of complex issues that cannot be solved over a chat conversation.
We didn’t want you to need to integrate with an external system in order to get closer to your customers. That’s why if your customers are facing a particularly complex issue for which they need support over a video call (for instance, when the customer needs to share their screen to illustrate the issue they are facing or your agents need to share their screen to explain the solution to the issue), then your live chat agent can initiate a video call directly from Engati, without needing to use an external tool.
Artificial intelligence
Both ChatBot and Engati make use of Natural Language Processing (NLP) and machine learning to drive intelligent conversations with your customers. The question, however, is ‘do you want a powerful AI engine, or are you satisfied with a basic system?’If you’re looking for the platform with the most powerful AI, then Engati is the clear winner, literally - we recently won the 2021 CODiE Award (also known as the Oscars of the technology world) for the Best Artificial Intelligence Driven Technology Solution.
eCommerce
ChatBot does not offer special solutions tailored for the eCommerce industry, but Engati does. Our Shopify chatbots come pre-configured with domain intelligence for eCommerce, so that you just need to customize them by uploading your policies.
In addition to answering customer queries, these bots even help fight cart abandonment by sending cart recovery notifications with promotional offers and cart abandonment discounts on WhatsApp.
The bots even enable you to tempt your customers with offers at just the right time on your product pages so that they make the purchase. You can set up conversion triggers to send promotional offers to your customers with discount codes when they land on your product pages, scroll through them, spend a certain amount of time on them, or are about to exit them. The conversion triggers can even be configured to shoot these promotional messages when your shoppers add an item to their cart or remove it from their carts.
User segmentation
Both platforms allow you to segment your users so that you can target them with specific campaigns that are relevant to them. Engati even lets you segment users on the basis of user attributes & conditions and automatically add them to campaigns on the basis of the actions they take while interacting with your template messages.
Context from past conversations
Providing your agents with access to past conversations is important because it allows your agents to gain a deeper understanding of the customers and the problems that they are facing.
ChatBot links archives of chats with individual user profiles, while Engati goes further to stitch all the conversations with individual customers together across all your chat channels so that it’s easier for your agents to access these conversations and solve your customers’ issues quickly without making them wait or repeat information that they’ve already provided in past conversations.
Engati vs ChatBot.com: Feature comparison
Conclusion
If you’re serious about going omnichannel and serving your customers 24/7 in their own language, you certainly need to try Engati which is the considered to be the best chatbot platform by Design-Veloper. With 50+ languages, 15+ chat channels, and a OneView inbox, you’re enabling your customers to reach your on their own terms, whenever they need help.
Engati also plays well with your existing sales, marketing, and support software with far more integrations than ChatBot offers.
Want to see why Engati is trusted all over the world by brands like Jack Daniels, PwC, Larsen & Toubro, GSK, and Cipla?
