Santa has come earlier this year! And with him comes an exclusive list of 222 TOP influencers who nailed it in 2023 and should be in your “to follow” list of 2024! These influencers have excelled in their fields and have been an inspiration to all of us. Their experience and insights are unbeatable!
These 222 influencers can rightly be called "Influencer of the year 2024"!
Marc Gordon
Keynote speaker on managing and delivering exceptional CX
Elise Marengo
Head of Customer Success at Userpilot
Rick Adams
Author, Trainer, Consultant and Business Owner
Tulsee Doshi
Google Head of Product - Responsible AI & ML Fairness
Jeroen van der Linden
CEO and Founding Partner at GoBright.ai
Bindu Narayan
Associate Director (Data Science and AI) at EY GDS
Ujjayini Mitra
LinkedIn
Founder & CEO at TheDeltacube.ai
Peter Lyon
LinkedIn
VP Customer Success at Poppulo
Bob Azman
Chief Customer Service Experience Officer & Consultant at Innovative CX solutions
Marilyn Suttle
CEO, Customer Service Keynoter I Wellbeing at Work Trainer | Success Coach I Retreat Facilitator at Suttle Enterprises LLC
Lauren Costella
Vice President of Customer Success at GoodTime.io
Jill Raff
EX2CX™ Expert- Consultant, Speaker, Author, CEO/Founder of Jill Raff Group, LLC
Justin Robbins
President at Metric Sherpa
Steven Michael Bederman
President at NobelBiz™
Michela Cocco
Global Customer Experience & Innovation Manager at Nestlé Nespresso SA
Maya Khalifeh
Principal - Sales at INDEVCO Consultancy
Olga Budieri
Global Head of Customer Experience Strategy at Aramex
Ivy Ikpeme-Mbakwem
Chief Experience Officer at Africa Prudential Plc
Nicholas Zeisler
Fractional Chief Customer Officer CX Strategist at Zeisler Consultings
Anna Maj
Senior Advisor at Truffle Capital
Jim Rembach
President at Influence to Action
Rui Santos
General Manager at InPar - In Partnership Business Consulting
Revathi Venkatraman
LinkedIn
Head of Success, APAC at Slack
Dr. Anastassia Lauterbach
Member of the Advisory Board of Aira Technologies.
Imtiaz Adam
Founder, Director Strategy & Data Science at Deep Learn Strategies Limited
Zehra Cataltepe
CEO at Tazi.ai
Michael Brandt
Founder, Senior Consultant, Trainer & Coach at CX-Excellence.com
Sudin Baraokar
Global IT & Innovation Advisor
Gunjan Allen
Head of Marketing and Experience at Ballistic Beer Co.
Donna Weber
The Customer Onboarding Expert at Donna Weber / Springboard Solutions
Anand Chawla
Director of Information Technology at Podar Education Network
Martin Barnes
Founder at 8 Seconds 2 Connect
Bob Thompson
Founder/CEO at CustomerThink
Travis Cozzie
VP, Customer Experience Planning at Harrison and Star
Chloë Thomas
Podcast Host and Author at eCommerce MasterPlan.
Nazareen Ebrahim
Founder and CEO at Naz Consulting International
Jeremy Watkin
Director of Customer Experience and Support at NumberBarn
Minh Q. Tran
Advisor at B3i
Mary Poppen
Chief Strategy and Customer Officer at involve.ai
Jeff Sheehan
Principal CX Advisor with The CX Company
Ziv Peled
Chief Customer Officer at AppsFlyer
John McTigue
Freelance Writer at The Customer Journey Maestro
Satyajeet Salgar
Director, Product Management at Google
Anastasia Vladychynska
Customer Experience Consultant at Vladychynska Consulting
Jennifer Stirrup
CEO & Founder of Data Relish
Max Masure
Service Designer and UX Researcher at Jack (Jack Strategy)
Josué Batista
AI/ML SENIOR TRANSFORMATION MANAGER - DIGITAL TRANSFORMATION CoE at PPG Industries.
Alex Genov
Head of Customer Research at Zappos Family of Companies
Sylvain Guerry
VP, Head Customer Success EMEA at Sprinklr
Gregorio Uglioni
Head Business Transformation at Kantonsspital Winterthur
Peter Armaly
LinkedIn
Senior Director, Customer Success Enablement and Thought Leadership at Oracle
Jonathan Daniels
Co-Founder and Director at CX Brussels
Kate Bradley Chernis
CEO at Lately AI
Prof. Dr. Phil Klaus
Professor of Customer Experience Strategy and Management at International University of Monaco
Maaike Groenewege
Conversation designer, linguist & coach at Convocat conversational AI
Peter Lavers
Director at Customer Attuned
Romina Sharifpour
AI/ ML Specialist Solutions Architect at AWS
Katie Stabler
Founder and Director of Customer Experience at CULTIVATE Customer Experience by Design
Celene Osiecka
Senior Director, Conversation Design at [24]7.ai
Boris Cergol
Regional Head of Data at Endava
Eytan Hattem
LinkedIn
Chief Innovation & Business Solutions Officer at Prodware Group
Jim Sterne
President at Target Marketing of Santa Barbara
Nnenna Ijeoma Okeke
Chief Customer Experience Officer at SV Gaming Limited
Anita Siassios
Founder & Managing Director at ManagingCX
Michael Hanson
Founder & CEO at Growth Genie
Debbie Akwara
Founder & Group Chief Executive Officer at Niche Customer Experience Group
Musa Hanhan
VoC - Experience Director at VMare
Priti Padhy
LinkedIn
Co-Founder & CEO at Cognino.ai
Olga Potaptseva
Founder / CX Implementation Advisor at European Customer Consultancy
Lilia Stoyanov
CEO at TRANSFORMIFY
Charles Araujo
Co-Founder at The MAPS Institute
Lakshya Sivaramakrishnan
Technical Program Manager at Google
Aubrey Blanche
Founder & CEO at The Mathpath
Andrew Marks
Co-Founder, COO & CPO at SuccessHACKER
Chris Shipley
Partner, Business Strategy at CR Strategy Partners
Ian Golding
CEO and Founder at Customer Experience Consultancy Ltd
Jason C. Whitehead
Co-Founder at Success Chain
Anna Noakes Schulze
Head Of Business Development at Women in CX
Michael Hinshaw
President at McorpCX
Anita Toth
Chief Churn Crusher at SuccessHACKER
Nandkishor Tripathi
Founder & CEO at CXBro
Diane Magers
LinkedIn
Founder and Chief Experience Officer at Experience Catalysts
Olga Guseva
Managing partner at Integria Consult
Yuri Kruman
Chief Executive Officer / Head of Remote at HR, Talent & Systems
Sharon Boyd
CXO at MKL Innovation
Rosaria Cirillo Louwman
Founder | CCXP & CXPA Recognized Trainer Resource | Happiness & CX Management Advisor | Trainer at Wow Now Customer Experience
Samantha Middlebrook
Director of Product Management at Upland Software
Emilia D'Anzica
Founder, Customer Success Consulting at GrowthMolecules
Mavie John
Advisor Customer Experience und Development at Vodafone
Ashna Patel
Manager of Customer Success & Customer Support at Ascent Cloud
Pravir Malik
Chief strategy officer at Galaxies
Shnay Chohan
Senior Product Manager at Monzo Bank
James Dodkins
CS Ambassador at Pegasystems
Christopher Kenna
CEO at Brand Advance Group
Kristen Hayer
Founder & the CEO at The Success League
Pravin Rajpal
Founder & Director at InnovatioNext
Maria Luciana Axente
Responsible AI & AI for Good Lead at PwC UK
Elodie O’Rourke
Head of Customer Success EMEA & Branch Manager at Financial Times
Michelle Badenhorst
CX Strategist & Practitioner at Immersion Group
Czarina Sheikh Mathew
Customer Experience Programme Manager at The Access Group
Mary Brodie
Digital Transformation & Customer Experience Strategist at Gearmark
Maranda Dziekonski
Chief Customer Officer at Swiftly, Inc.
Holly Richardson
Digital Marketing Director -Middle East & Africa at Microsoft
Bill Cushard
Executive Director & Global Head of the Future of Work and Customer Education Practices at ServiceRocket
Steve Chou
President at Taiwan Teleservice and Technology
Santhakumaran Atmalingam
Global Customer Experience Specialist at CX EXPERT ASIA
Joanna Bryson
Professor of Ethics and Technology at Hertie school
Scott Gilbey
Interim personal project | CX Advisory at Grow CX
Mary Drumond
CMO at Worthix
Dan Hoff-Rodrigues
Director at {CX}² Talent solutions
Yanay Zaguri
Director of eLearning & Innovation at AppsFlyer
Jonathan Shroyer
Chief Customer Experience Innovation Officer at Arise Virtual Solutions Inc
Steve DiGioia
Customer Service Crusader, Author, & Trainer at stevedigioia.com
Marji J. Sherman
Vice President, Digital at cognito
Ian Williams
Managing Partner at PartnerWise
Matt Watkinson
CEO and Co-founder at Methodical
Sue Nabeth Moore
Co-Founder at Success Chain
Kevin LaGrandeur
Professor at New York Institute of Technology
Matthew Rosenquist
Chief Information Security Officer at Eclipz.io, Inc.
Jane Frankland
Owner and CEO at KnewStart
Sr Director, at Capgemini
Alex Farmer
Vice President of Customer Success at Cognite
Kristi Faltorusso
VP of Customer Success at client success
Srini Janarthanam
Lead Conversational AI Scientist at Builder.ai
Murray Grubb Jnr
Enterprise Accounts Director at 8x8
David Meltzer
Founder at David Meltzer Enterprises (DME)
Carl Chinoy
CIO Executive Consultant at Tech Ahura LLC
Vincent Manlapaz
Content Strategist at The Service-Based Paradigm Mindset
Harita Gupta
VP, Head APAC at SUTHERLAND & Global Head, Enterprise services
Co-Founder at Agile World
Kia Puhm
Founder and CEO at DesiredPath
Julie Morgan
Consultant at RINGTAIL CONSULTING LTD
Kate Nasser
Speaker, Trainer, Coach, Consultant at Kate Nasser, The People Skills Coach
Dr. Dorothea Baur
Principal and Owner at Baur Consulting AG
Dale Zwizinski
VP, North American Sales at Beezy
Harold Sinnott
Tech Influencer | Digital Consultant | Talent Development
Tony Moroney
Founder & Managing Partner at Beta Digital
Karla Taboada
Founder at Domitila Technologies at Domitila Technologies Limited
Federico Cesconi
Founder & CEO at Sandsiv+
Lewis Carbone
Owner & Founder at Experience Engineering
Shonali Burke
CMO at Arena Stage
Shane Goldberg
National VMO (Doctor) Experience Adviser at Healthscope
Samiran Ghosh
Board Member at IAC - Intelligent Automation Corp.
Jo Boswell
Director at Sentio-B Ltd
Tony Johnson
Founder and Customer Success Consultant at Ignite Your Service Training and Consulting
Thomas Wolf
Co-founder and CSO at Hugging Face
Joris Krijger
AI & Ethics Specialist at De Volksbank
Daniel R. Davidson
Director, Practice Lead in Healthcare, Education, and Technology at WP Advisory
Marco Li Mandri
Principal Product Owner - Conversational AI - ING Analytics at ING
Graham Clark
Vice President Market Development at McorpCX
Aaron Thompson
Chief Revenue Officer at SuccessHACKER
William Ammerman
Book Author & Public Speaker at The Invisible Brand
Sirte Pihlaja
CEO, Customer Experience Optimiser at Shirute Ltd
Douglas Karr
Founder, Editor, Author, and Publisher at Martech Zone
Jan van der Vegt
Sr. Product Manager at Databricks
Nell Watson
Executive Consultant Philosopher at Apple
Eric Smuda
Principal, CX Strategy & Enablement at InMoment
Nick Lygo-Baker
Founding Director at Paradigm CX Ltd
Mandisa Makubalo
Founder & Managing Director at Unlimited Experiences SA
Thea Cole
CEO at Latimer
Ajay Nambiar
COO-PYP,CSO-M3M at PYP,M3M India Private Limited
Jeremy Scrivens
Director at The Emotional Economy at Work
Nadia Vincent
Digital Transformation & Innovation Executive Advisor, Board Member, Consultant at Digital Transformation Leaders
Pasi Sahlberg
Professor of Education Policy at the School of Education at UNSW
Dr. A. Tracie Brown
Chief Schools Officer at Airlington ISD
Ben Drew
Founder at Open Future Learning an online learning provider.
Melissa Milloway
Learning Experience Design Manager at Miro
Eduardo Padrón
President Emeritus at Miami Dade College (MDC)
Divya Gokulnath
Co-founder at BYJU’S
Mohamed Lachemi
President and vice-chancellor at Ryerson University
Stephanie Espy
Founder at MathSP and STEM Gems
Gavin McCormack
Principal at Farmhouse Montessori School
Adam Geller
Founder at Edthena and author of "Evidence of Practice."
Elizabeth Leiba
Director of Instructional Design and Innovation at City College, Florida.
Doug Lederman
Editor and founder at Inside Higher Ed
Dave Miyashiro
Superintendent at the Cajon Valley Union School District
Vicki Davis
Host at "The 10-minute Teacher Show"
Shane Dillon
Founder at UniAdvisor
Jennifer Carolan
Co-founder, and Partner at Reach Capital
Barbara Coward
MBA Admissions Consultant and Top Ten LinkedIn Voice 2020: Education
Ross Morrison McGill
Founder and CEO at TeacherToolkit Limited
Brandon Busteed
Chief Partnership Officer (Universities and Employers) and Global Head, Learn-Work Innovation at Kaplan.
Gayleen Gray
Assistant Vice President and Chief Technology Officer at McMaster University
Jesse Lubinsky
Chief Learning Officer at Ready Learner One
Josie Ahlquist
Digital Engagement & Leadership Consultant
Justin Shaifer
Professional Keynote Speaker at American Program Bureau
Nicole Turner-Lee
Senior Fellow, Governance Studies and Director, Center at Technology Innovation
Paige Francis
Chief Information Officer at Alliance Support Co (ASC).
Dr. Matthew Lynch
President at Lynch Consulting Group, LLC.
Sophie Bailey
Founder of The Edtech Podcast.
Whitney Kilgore, PhD
Co-founder and Chief Academic Officer at iDesign
Robert Iskander
Chairman & CEO at Global Grid for Learning
Vesa Peräläh
CEO and founder at The Claned platform
Kate Crawford
Sr Principal Researcher at Microsoft
Wayne Sutton
Founder at Tech Inclusion
CTO at Obama Foundation
Matthew Yazzie
Director of Diversity and Inclusion Programs at Women 2.0
Torin Perez
Executive Officer at Globally Bold LLC
Ryan Carson
CEO and Founder at Treehouse
Iris Bohnet
Professor and author at Kennedy School of Government at Harvard University
Nick Mehta
CEO at Gainsight
Cathy Hackl
Chief Metaverse Officer at Futures Intelligence Group
Katie Moussouris
Founder and CEO at Luta Security
David Meerman Scott
Limited Partner and Strategic Advisor at stage 2 capital
Tina Gravel
SVP Channels and Alliances at AppGate
Investor at A S P I R E Enterprises’
Laura Patterson
President at VisionEdge Marketing, Inc.
Kamales Lardi
Chief Executive Officer (CEO) at Lardi & Partner Consulting
Paul Colmer
Senior Technical Account Manager at Amazon Web Services (AWS)
Alex Jimenez
Chief Strategy Officer (CSO) at Finalytics.ai
Rashim Mogha
General Manager - Leadership and Business Portfolio at Skillsoft
Steph Hermanson
Chief Revenue Officer (CRO) | Integrator | Co-Owner at Atomic Revenue
Nate Brown
Senior Director of Customer Experience at Arise Virtual Solutions Inc.
Elise Quevedo
Founder at SMGE Ltd
Lomit Patel
Senior Vice President, Growth at Together Labs
Frans Reichardt
Global Speaker & Trainer | CX at Reichardt & Company
Dennis Wakabayashi
Global Marketing Influencer with 50,000+ Followers at Team Wakabayashi
Keith Keller
Twitter Marketing Specialist at KeithKeller.com.au
Samantha Kelly
Chief Communications officer (CCO) at Wedo
Ricardo Saltz Gulko
LinkedIn
Managing Director and Co-Founder at Eglobalis Information - Insight - Innovation
Shailendra Kumar
Author at Cognitive
David Avrin
Customer Experience Keynote Speaker and Consultant at Visibility International, LLC
Ian Moyse
Chief Revenue Officer at OneUp Sales
Raul Guillermo Amigo
CEO & FOUNDER at UMUNTU CX DESIGN
Who did we miss?
According to Twitter, there are more than 326 million monthly active Twitter users. On any given day, approximately 500 million tweets are sent. There’s a lot of useful information swirling around the platform and we might have missed someone that should be on this list.
That’s where you come in the picture.
We’d love to hear who you think should be included in our next list!
Merry Christmas and happy holidays!
WOMEN ARE UNSTOPPABLE! Check out the latest list of top 50 leader who have strived to make a significant change in shaping tomorrow.
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