WhatsApp Error Codes

You're in the middle of an important conversation on WhatsApp, and suddenly, a WhatsApp error message pops up on your screen. There are so many different errors and I completely understand how frustrating these WhatsApp errors can be. Especially when you do not know the reason behind it and how to resolve it.

But don't worry! In this blog, we're understanding all different WhatsApp error codes, what they mean and how to fix them.

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What Are WhatsApp Error Codes?

WhatsApp error codes are basically different numbers WhatsApp has given to identif different WhatsApp errors that occur while using the app. These codes help users and developers diagnose problems and find solutions. WhatsApp errors can occur for many reasons. This ranges from connectivity issues to authentication problems, and they can affect both regular WhatsApp users and WhatsApp Business accounts.

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Most Common WhatsApp Error Codes

Below are some of the most common error codes you might encounter while using WhatsApp. Each error code is listed with its meaning and possible solutions to help you resolve the issue quickly.

Regular Errors

1. Backup Not Working

Meaning: Backups are essential for saving your chats, and if they aren't functioning, you might lose important messages.
Solution: Check if you have enough storage on your device and in your cloud storage (Google Drive or iCloud). Also, review your backup settings in WhatsApp.

2. Can’t Download Media

Meaning: If you can't download images or videos, it may be due to insufficient storage or app settings.
Solution: Ensure you have enough space on your device. Clear the app’s cache or adjust the media auto-download settings to fix this.

3. WhatsApp Crashing

Meaning: The app may crash due to software issues or conflicts with other applications.
Solution: Make sure you have the latest version of WhatsApp installed. Consider uninstalling any recent apps that might be causing the problem.

4. Contacts Not Synced

Meaning: Your contacts may not appear in WhatsApp if the app doesn’t have permission to access them.
Solution: Go to your phone’s settings, enable contact access for WhatsApp, and restart the app to sync your contacts.

5. Can’t Change Profile Picture

Meaning: You might face issues updating your profile picture if it doesn't meet WhatsApp’s requirements.
Solution: Ensure the image is within the allowed size and format. If it doesn’t work, clear the existing profile picture and try again.

6. WhatsApp Web Not Working

Meaning: WhatsApp Web may not function if your phone isn't connected to the internet.
Solution: Check your phone's connection, open WhatsApp, and scan the QR code on the WhatsApp Web page.

7. Video Calls Not Connecting

Meaning: Video calls may fail to connect due to internet issues or permission settings.
Solution: Ensure your internet connection is stable and check camera permissions. Restart the app or update your phone's operating system if needed.

8. Audio Messages Won’t Play

Meaning: Issues playing audio messages can arise from speaker or headphone problems.
Solution: Verify that your phone's speaker or headphones are functioning. Restart WhatsApp, and consider updating your audio drivers if necessary.

9. Can’t Change Phone Number

Meaning: Changing your phone number in WhatsApp can be challenging if the new number isn't set up correctly.
Solution: Make sure your new number is active and can receive SMS. Follow the in-app instructions carefully to update your number.

10. Notifications Not Working

Meaning: If you aren't receiving notifications, it might be due to incorrect settings.
Solution: Check both your phone's and WhatsApp's notification settings to ensure notifications are allowed.

11. Can’t Create or Join Groups

Meaning: If you're unable to create or join groups, it could be due to an outdated app version.
Solution: Ensure you are using the latest version of WhatsApp. Restart your phone, and if the issue continues, clear the app's cache.

12. WhatsApp Is Slow

Meaning: A slow WhatsApp experience might be caused by low storage or app cache buildup.
Solution: Remove unnecessary files from your device and clear the app’s cache to enhance performance.

13. Messages Disappeared

Meaning: Messages may seem to vanish, but they might just be temporarily hidden.
Solution: Check if the “Archive Chat” feature is enabled, or search for specific messages using the search bar.

14. Account Banned

Meaning: WhatsApp may ban accounts that violate its policies, leading to access issues.
Solution: If you think your account was banned unfairly, you can appeal the ban through WhatsApp’s support system to unbanned WhatsApp.

15. No Backup Found

Meaning: If you're unable to locate a backup, it may be due to using a different number or device.
Solution: Ensure you are using the same phone number and device that created the backup, and verify your cloud storage account is linked to WhatsApp.

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Technical Errors

Error Code	Meaning	Possible Solution
0	AuthException - Unable to authenticate the app user.	Obtain a new access token if the current one has expired.
3	API Method - Capability or permissions issue.	Verify app permissions using the access token debugger.
4	API Too Many Calls - App has reached API call rate limit.	Wait and reduce the frequency of API calls.
10	Permission Denied - Permission has been revoked.	Check access permissions and settings.
190	Access token expired - Your access token is no longer valid.	Get a new access token.
131000	Something went wrong - Unknown error occurred.	Retry the operation. If the issue persists, contact support.
131021	Recipient cannot be sender - Sender and recipient numbers are the same.	Ensure sender and recipient numbers are different.
132001	Template does not exist - The template is unapproved or doesn't exist.	Verify template approval and name.

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All WhatsApp Error Codes

Understanding all the error codes can help you diagnose issues more effectively. Below is a comprehensive list of WhatsApp error codes, categorized by type, along with their meanings and possible solutions.

Authorization Errors

Error Code	Meaning	Possible Solution
0	AuthException	Get a new access token if the previous one has expired or is invalid.
3	API Method	Verify permissions using the access token debugger.
10	Permission Denied	Check if required permissions are granted.
190	Access token has expired	Generate a new access token.

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‍Throttling Errors

Error Code	Meaning	Possible Solution
4	API Too Many Calls	Reduce the frequency of API calls and try again later.
80007	Rate limit issues	Check your request volume and reduce it if necessary.
130429	Rate limit hit	Reduce the message frequency and try again later.
131048	Spam rate limit hit	Ensure your messaging practices comply with WhatsApp policies.
131056	(Business Account, Consumer Account) pair rate limit hit	Limit interactions to prevent exceeding rate limits.
133016	Account register deregister rate limit exceeded	Wait and try to register or deregister later.

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Integrity Errors

Error Code	Meaning	Possible Solution
368	Temporarily blocked for policies violations	Review policy violations and rectify them.
130497	Business account is restricted from messaging users in this country	Check local regulations regarding messaging.
131031	Account has been locked	Review policy compliance and check the Health Status API for reasons.

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Other Codes

Error Code	Meaning	Possible Solution
1	API Unknown	Check the WhatsApp Business Platform Status for server issues.
2	API Service	Wait and try again due to temporary downtime.
33	Parameter value is not valid	Verify the correctness of the business phone number and parameters.
100	Invalid parameter	Ensure all parameters are correctly spelled and supported.
130472	User's number is part of an experiment	Wait until the experiment concludes or opt-out if possible.
131000	Something went wrong	Retry after a short wait; if the issue persists, contact support.
131005	Access denied	Ensure your account has the necessary permissions.
131008	Required parameter is missing	Check for all required parameters and resubmit.
131009	Parameter value is not valid	Ensure all parameter values are correct and accepted.
131016	Service unavailable	Retry after a short period.
131021	Recipient cannot be sender	Verify the sender and recipient conditions.
131026	Message Undeliverable	Check the recipient's number and availability.
131042	Business eligibility payment issue	Check your payment settings and ensure all accounts are active.
131045	Incorrect certificate	Ensure your certificate is valid and correctly installed.
131047	Re-engagement message	Check compliance with WhatsApp's re-engagement policies.
131049	Meta chose not to deliver	Review content for policy compliance.
131051	Unsupported message type	Ensure that the message type is supported by WhatsApp.
131052	Media download error	Check network connection and media availability.
131053	Media upload error	Verify file size and format compliance.
131057	Account in maintenance mode	Wait until maintenance is complete before retrying.
132000	Template Param Count Mismatch	Ensure the correct number of parameters in the template.
132001	Template does not exist	Create or verify the existence of the specified template.
132005	Template Hydrated Text Too Long	Shorten the text to meet length requirements.
132007	Template Format Character Policy Violated	Ensure the template adheres to formatting policies.
132012	Template Parameter Format Mismatch	Correct any format issues with the template parameters.
132015	Template is Paused	Reactivate the template to resume usage.
132016	Template is Disabled	Enable the template to allow messaging.
132068	Flow is blocked	Review flow settings and permissions.
132069	Flow is throttled	Adjust the frequency of flow executions.
133000	Incomplete Deregistration	Retry the deregistration process.
133004	Server Temporarily Unavailable	Wait and try again later.
133005	Two step verification PIN Mismatch	Verify and input the correct PIN.
133006	Phone number re-verification needed	Follow the re-verification process to ensure account validity.
133008	Too Many two step verification PIN Guesses	Wait before attempting to enter the PIN again.
133009	Two step verification PIN Guessed Too Fast	Allow time between attempts.
133010	Phone number Not Registered	Ensure that the phone number is properly registered with WhatsApp.
133015	Please wait a few minutes before attempting to register this phone number	Wait for the specified time before trying again.
135000	Generic user error	Verify request parameters for correctness.

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Conclusion

Encountering errors while using WhatsApp can be frustrating, especially when you are left without any information of what and why is happening. By understanding these error codes, you can troubleshoot problems more efficiently and minimize downtime. Always remember to check your internet connection and ensure your app is updated to the latest version before diving into troubleshooting.

Whether you are using WhatsApp for personal chats or WhatsApp Business for your enterprise, knowing how to resolve these common errors can help you maintain seamless communication.

WhatsApp Error Codes

What Are WhatsApp Error Codes?