Shopping Mall chatbot

A chatbot that brings all information about your shopping mall right to you.

Template Details

Made by

Team Engati

Trusted by

Why Engati is the preferred choice for global logistics companies?

Browse Products

Walking customers through catalogues, suggestions, options and recommending products on ecommerce and providing retail support

FAQ's

Answer queries by allowing the bot to parse and provide relevant information from the documents using docuSense.

Feedback/Survey

Collect feedback from customers

Schedule a demo

The Engati Advantage

Prebuilt templates that can be easily customized to your needs

Stay on top of your customer conversations with our real-time analytics dashboard

Onboarding and deploying the bot is a breeze

Go omnnichannel with conversations across 15+ channels in one view

Case Study

How Garasi optimizes shopping with Facebook deployment

Challenge‍

With the huge inflow of repetitive queries coming, it was difficult to scale and attend to these customers in real-time.

Solution

Garasi's bot was able to fetch the contact number from the database and reply back to the customer to respond to queries.Garasi needed a system which was able to handle queries coming in from Facebook Marketplace. With Engati’s omnichannel feature, they were able to deploy the bot on Facebook Messenger.

How Garasi optimizes shopping with Facebook deployment

87.60%

Queries were answered by the bot

77%

Reduction in response time

Try us, you’re in good company

Chilufya Musosha

Co- Founder, eNgoma

It is a product, service and a partnership we would like to grow eNgoma now belongs to the National Covid Response Committee and implemented Engati which helped in terms of reporting and in being able to monitor the current conversation and concerns of the public, which isn’t possible to achieve by using other systems like billboards, flyers etc. This has given us a huge reporting platform that can be fitted into the national reporting system.

Max McPhee

Herman Miller

Impressed with how quickly the software continues to evolve and grow.Thank you so much for all the help you've given us. With Engati all of our support tickets have been resolved extremely quickly. On the development side I am also impressed with how quickly the software continues to evolve and grow.