What is the charge for a WhatsApp marketing campaign?
A WhatsApp Marketing Campaign is usually divided into the kind of conversations you are having with your audience. A marketing conversation in India is ₹0.73/conversation, Utility conversation is ₹0.31/conversation, Authentication is ₹0.16/conversation and Service conversation is ₹0.29/conversation.
Do I need to pay for Whatsapp Business API?
Yes, you will be charged according to the pricing plan you choose. To know about the final price, you can talk to our product experts here.
Can I take a small plan and add additional features?
If you choose our Growth plan and want some additional features from the Enterprise plan, we can customize it as per your business’ requirements. To know more, you can chat here.
What is the response time for customer support via email & whatsapp ?
Our customer support team responds as soon as possible during working hours. Our AI chatbot, Enbo, is 24*7 available on the website to answer queries. On other days, the response time typically ranges from 2-4 hours.
What are chatbot building & implementation charges?
Chatbot building and implementation charges are very subjective and are decided on the complexity of flow of the bot. A small flow takes less time and hence less money. A complex flow will require more time and hence more investment.
Do we have to pay for meta approved whatsapp templates?
No, there is no charge for Meta approved WhatsApp templates.
How does Engati 7 day free trial work?
Engati’s 7 day free trial lets you leverage the full capabilities of the platform for 7 days in a sandbox environment. Once your free trial is over, you can upgrade to a paid plan to keep using the platform.
What are the WhatsApp Messaging restrictions during the 7 day free trial period?
Since you’d be using a sandbox setup to explore WhatsApp messaging capabilities, you will not be able to send out any messages from your brand’s number. They will all go from Engati’s sandbox number and you can add upto 5 users in your contact list. This is majorly for your internal testing purposes.
How do automatic payments work?
Engati lets you set up auto-pay your payments. You can choose it in our portal under your Account Settings.
Is it free to make a Shopify store?
No, Shopify charges are separate from Engati. You can check them on Shopify’s pricing page.
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