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Future of CX
Who are your most valuable customers?
Which is the most valuable type of customer you could have? Which type of customer would help you innovate and grow the most as a business? Find out here.
To master customer experience strategy, master CX mindset
In order to craft fantastic customer experiences, you need to develop the correct mindset and the right strategies. TEDx speaker, Jeannie Walters shows you how.
How to show customers that you care
Show your customers that you're not just trying to make a sale. Make it clear that you're here to help them. Show that you care. That's how you win their hearts
Tech Corner
A walkthrough on partitions in MySQL
In this article, you're going to learn about the types of partitions that are supported by MySQL, and how to use them. This is handy with large-sized tables.
7 ways to deal with angry customers
You know what they say- you can’t please everyone. But what do you do if experiences turn sour? Here’s Engati’s guide on how to deal with angry customers.
6 Ways AI Can Boost Your Customer Centricity
AI can help you give your customers what they actually want, if you use it right. Learn how to use it to make your organization more customer-centric.
6 ways to avoid the negativity bias in customer service
What is negativity bias in customer service? How does it affect how your customers perceive your brand? What can you do about it? Deep dive into the topic
The Status and Future of AI
Join Patrick Bangert on an exploration of the status of AI evolution. We'll cover real AI applications vs. the public imagination, and commercial vs. research.
AngularJS: Create reusable components using Custom Directives
Is your codebase stuffed with multiple lines of code that serve a similar purpose? Time to clean things up. Learn how to create reusable components in AngularJS
Drive to Reimagine
Customer research - The story of the elephant & the blind men
Alex Genov, Zappos's Head of Customer Research stresses on the need for a holistic approach to understanding customers as people and breaking out of the silos.
3 ways to exceed your customer expectations
Bad experiences are powerful at driving your customers away. But can you keep them coming back for more if you understand their expectations and exceed them?
Customer experience tips for the holiday season
The holidays can be a trying time for your customer support team. Here are a some powerful ways to create great customer experiences during the holiday season.
Fostering Friendships
Our social nature is a part of our biology according to Luke Jamieson. He shares all of his insights on the importance of fostering friendships. Read now.
Can you create memorable customer experiences affordably?
Does it have to be expensive to craft experiences worth remembering? Here's how to create memorable experiences without spending a ridiculous amount of money.
Understanding the basics of the Jenkins Pipeline
Jenkins pipeline allows us to define a complete list of events that happen in the code lifecycle. Starting from the build, to testing and deployment. .
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