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Future of CX

Customer Satisfaction Score: Are your customers HAPPY?

Customer Satisfaction Score, or CSAT, is a metric used by companies and marketers to navigate through a customer’s feelings through the customer lifecycle.

Future of CX

5 reasons why omnichannel customer engagement is important

The hottest trend in customer service is omnichannel customer engagement & delivering omnichannel customer experience increases customer retention rate by 91%

Drive to Reimagine

5 steps to building a Voice of the Customer strategy

The Voice of the Customer (VoC) is essentially the customers’ opinions on your organization, brand, offerings and the the experiences you create for them.

hyper-personalization in customer experience

Future of CX

4 steps to bring hyper-personalization in cx

With an 8-second attention span, keeping your customers engaged isn't easy. But hyper-personalizing your experiences can help you achieve that. Learn how!

Business Transformation

How to increase your ROI in 2024 and beyond!

ROI of a business is the ratio of profitability to the cost of investment. Here's how you can increase your ROI in 2024 and generate more profits sustainably.

Future of CX

200 most powerful CX influencers to follow in 2023

200 most powerful influencers from customer experience, digital transformation, marketing automation, and technology domain that you need to follow in 2022.

Tech Corner

Overcoming the challenges of computational linguistics

Thomas Wolf, the Co-Founder & Chief Scientist from Hugging Face, joins us on Engati CX to discuss the challenges of computational linguistics and how to overcom

Future of CX

Who are your most valuable customers?

Which is the most valuable type of customer you could have? Which type of customer would help you innovate and grow the most as a business? Find out here.

Future of CX

To master customer experience strategy, master CX mindset

In order to craft fantastic customer experiences, you need to develop the correct mindset and the right strategies. TEDx speaker, Jeannie Walters shows you how.

Future of CX

How to show customers that you care

Show your customers that you're not just trying to make a sale. Make it clear that you're here to help them. Show that you care. That's how you win their hearts

Tech Corner

A walkthrough on partitions in MySQL

In this article, you're going to learn about the types of partitions that are supported by MySQL, and how to use them. This is handy with large-sized tables.

Future of CX

7 ways to deal with angry customers

You know what they say- you can’t please everyone. But what do you do if experiences turn sour? Here’s Engati’s guide on how to deal with angry customers.

Future of CX

6 Ways AI Can Boost Your Customer Centricity

AI can help you give your customers what they actually want, if you use it right. Learn how to use it to make your organization more customer-centric.

Future of CX

6 ways to avoid the negativity bias in customer service

What is negativity bias in customer service? How does it affect how your customers perceive your brand? What can you do about it? Deep dive into the topic

Tech Corner

The Status and Future of AI

Join Patrick Bangert on an exploration of the status of AI evolution. We'll cover real AI applications vs. the public imagination, and commercial vs. research.