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Drive to Reimagine

Customer and employee criticism: your leverage tool for growth

Customer experience expert, Ricardo Saltz Gulko, shares his insights on fueling your customer experiences with criticism from customers and employees.

Future of CX

Why customer experience metrics can backfire & how to avoid it

Steven Van Belleghem warns about the dangers of focusing only on customer experience metrics rather than paying attention to the strategy behind those metrics.

Future of CX

From data to customer experience — don't just fix it; reimagine it

Digital customer experience business leader, Dr. Swapnil Dambe, talks about reimagining and transforming customer experiences exponentially by using data right.

Future of CX

5 key rules of behavioural journey mapping

Behavioural Journey Mapping looks at four aspects (Rational, Emotional, Subconscious, and Psychological) & we put these layers into the existing journey map.

Future of CX

How to address the most complex customer queries in real-time

Imagine that you could answer the most complex customer queries in real-time, without forcing your customers to wait on hold. Here's how you make that happen!

Future of CX

The worst thing that happens is your customer loves you

What if the worst thing a customer ever said about you was, “I love you!”? Even when they have a complaint? Shep Hyken gives you 6 ways to make that happen.

Future of CX

How to make your customer experience easy and gain growth

Colin Shaw talks about smoothening your customer experiences by reducing the amount of effort that your customers need to make during these experiences.

Future of CX

6 tips for generating better customer experience

Photofy CMO and advisory board member, Ted Rubin shares some of his most potent tips for improving customer experiences and winning in every market. Read now.

Future of CX

Customer experience innovation with the 1-way and 2-way door rule

Steven Van Belleghem, co-founder and board member of Nexxworks, presents a rule that makes it easy to take decisions on implementation of CX innovations.

Tech Corner

Economics to Economical Values of AI: Part 3

In the 3rd instalment of this series, Dr. Swapnil Dambe talks about AI, Industry 4.0, and how we need to focus on human-centric, 'people inspired' innovation.

Tech Corner

Economics to Economical Values of AI: Part 2

In part 2 of this series, Dr. Swapnil Dambe talks about the adoption of AI, how AI is a hyperactive energy that can be used for the betterment of society.

Tech Corner

Economics to Economical Values of AI: Part 1

Digital experience expert, Dr. Swapnil Dambe talks about the economical values of AI from a strategic perspective in a 3 part series. Read part 1 here.

Drive to Reimagine

يلا! (Yalla!) How to build an an Arabic chatbot in 2024 with no code

For more than 300 million Arabic speakers in the world, our chatbot platform has an efficient NLP engine trained in the Arabic language offering RTL support.

Future of CX

The 5 biggest myths about customer centricity

Co-founder of inspiration agency Nexxworks and social media agency Snackbytes, Steven Van Belleghem addresses the 5 biggest myths about customer-centricity.

Future of CX

Consumers are loyal to experience, not brands

Customers have no loyalty to a brand, they're loyal to the experience that they get from that brand. Catch Ted Rubin's insights on crafting such experiences.