Whatsapp Marketing

How to Create WhatsApp Broadcast List in Just 5 Steps | 2024

Shubhangi Srivastava
.
last edited on
.
November 13, 2024
2-5 mins

Table of contents

Automate your business at $5/day with Engati

REQUEST A DEMO
Switch to Engati: Smarter choice for WhatsApp Campaigns 🚀
TRY NOW
create whatsapp broadcast list

How to create a WhatsApp Broadcast group in WhatsApp?

Step 1: Open WhatsApp

  • Launch the WhatsApp application on your smartphone.

Step 2: Go to the Chats Screen

  • Ensure you are on the main screen where your chats are listed.

Step 3: Open the Menu

  • On Android: Tap the three vertical dots in the top right corner.
  • On iPhone: Tap "Broadcast Lists" in the top left corner of the Chats screen.

Step 4: Create a New Broadcast List

  • On Android: Select "New broadcast" from the menu.
  • On iPhone: Tap "New List" at the bottom of the Broadcast Lists screen.

Step 5: Add Contacts and Create the List

  • Select the contacts you want to add to your broadcast list from your contact list. You can add multiple contacts by tapping on their names.
  • Once you have selected the desired contacts, tap the checkmark (on Android) or "Create" (on iPhone) to finalize the list.

Now, your broadcast list is created. You can start sending messages to this list, and the recipients will receive them as individual chats, without knowing who else is on the list.

How to send a broadcast message on WhatsApp?

Step 1: Open WhatsApp

  • Launch the WhatsApp application on your smartphone.

Step 2: Go to the Chats Screen

  • Ensure you are on the main screen where your chats are listed.

Step 3: Open Your Broadcast List

  • On Android: Tap the three vertical dots in the top right corner, then select "Broadcast Lists."
  • On iPhone: Tap "Broadcast Lists" in the top left corner of the Chats screen.

Step 4: Select a Broadcast List

  • Tap on the broadcast list you have already created to open it.

Step 5: Compose and Send Your Message

  • Type your message in the text field as you would in a regular chat.
  • Tap the send button to broadcast your message to all the contacts in the list.

Additional Notes:

  • Recipients Receive Messages Individually: Each recipient will receive your message as an individual chat, and replies will come back as individual messages.
  • Contacts Must Have Your Number Saved: Ensure that all recipients have your phone number saved in their contacts; otherwise, they won’t receive the broadcast message.
  • Editing a Broadcast List: You can always edit your broadcast list to add or remove contacts. Go to the broadcast list, tap the menu (three vertical dots on Android, "i" icon on iPhone), and select "Broadcast list info" to make changes.

By following these steps, you can easily send broadcast messages on WhatsApp.

How to create Broadcast list WhatsApp iPhone

Creating a WhatsApp Broadcast List on an iPhone is a straightforward process. Follow these steps:

Step 1: Open WhatsApp

  • Launch the WhatsApp application on your iPhone.

Step 2: Navigate to the Chats Screen

  • Make sure you are on the main Chats screen where all your conversations are listed.

Step 3: Open the Broadcast Lists

  • Tap "Broadcast Lists" in the top left corner of the Chats screen.

Step 4: Create a New List

  • Tap "New List" at the bottom of the Broadcast Lists screen.

Step 5: Add Contacts to the Broadcast List

  • Select the contacts you want to add to your broadcast list by tapping on their names.
  • Once you have selected all the desired contacts, tap "Create" in the top right corner.

Your broadcast list is now created, and you can start sending messages to this list. The messages will be sent individually to each contact, and their replies will come back as individual chats.

Additional Notes:

  • Broadcast List Limit: You can add up to 256 contacts to a single broadcast list.
  • Recipients Requirements: Ensure that all recipients have your phone number saved in their contacts to receive your broadcast messages.
  • Editing a Broadcast List: To add or remove contacts, go to the Broadcast Lists screen, tap the "i" icon next to the list you want to edit, and make your changes.

By following these steps, you can easily create and manage a WhatsApp Broadcast List on your iPhone.

How to create broadcast list WhatsApp Android?

Creating a broadcast list on WhatsApp for Android is a simple process. Here’s how to do it:

Step 1: Open WhatsApp

  • Launch the WhatsApp application on your Android device.

Step 2: Go to the Chats Screen

  • Make sure you are on the main screen where all your chats are listed.

Step 3: Open the Menu

  • Tap the three vertical dots in the top right corner to open the menu.

Step 4: Select New Broadcast

  • From the dropdown menu, select "New broadcast."

Step 5: Add Contacts to the Broadcast List

  • Select the contacts you want to add to your broadcast list by tapping on their names.
  • Once you have selected all the desired contacts, tap the checkmark icon in the bottom right corner to create the list.

Your broadcast list is now created. You can start sending messages to this list, and each recipient will receive the message as an individual chat.

Additional Notes:

  • Broadcast List Limit: You can add up to 256 contacts to a single broadcast list.
  • Recipients Requirements: Ensure that all recipients have your phone number saved in their contacts to receive your broadcast messages.
  • Editing a Broadcast List: To add or remove contacts, go to the Chats screen, tap the three vertical dots, select "Broadcast Lists," tap the list you want to edit, and make your changes.

By following these steps, you can easily create and manage a WhatsApp Broadcast List on your Android device.

Features of WhatsApp Broadcast Business by WhatsApp Web

WhatsApp Business provides several features for creating and managing broadcast lists through WhatsApp Web. Here are the key features:

1. Broadcast Lists

  • Creation and Management: You can create broadcast lists to send messages to multiple contacts at once. This is particularly useful for businesses that need to send updates, promotional whatsapp messages, or announcements.
  • Message Delivery: Messages sent via broadcast lists are delivered to each recipient as individual chats, preserving privacy. Recipients will not know who else received the message.
  • Contact Limit: You can add up to 256 contacts to a single broadcast list.

2. Personalized Messaging

  • Customization: Messages can be personalized with the recipient's name or other details to create a more personal connection.
  • Automation: Use templates for common messages to save time.

3. Message Statistics

  • Read Receipts: You can see which contacts have received and read your broadcast messages.
  • Analytics: Track the performance of your broadcast messages, including delivery and read rates.

4. Labeling and Organization

  • Contact Labels: Organize your contacts with labels (e.g., "New Customer," "Pending Payment") to easily manage and target your broadcasts.
  • Message Filters: Filter messages by labels to streamline your communication process.

5. Rich Media Support

  • Multimedia Messages: Send images, videos, documents, and other media types in your broadcast messages to make them more engaging.
  • Quick Replies: Use pre-defined replies for common questions to improve response times.

6. Broadcast Templates

  • Pre-approved Templates: Use pre-approved message templates for sending transactional messages or notifications.
  • Custom Templates: Create and save custom templates for frequently sent messages.

7. Web Integration

  • Desktop Access: Manage and send broadcast messages directly from your computer using WhatsApp Web, making it easier to handle large volumes of messages.
  • Syncing: All messages and broadcast lists are synced across your devices, ensuring consistency and accessibility.

8. Compliance and Security

  • Encryption: All messages sent via WhatsApp, including broadcast messages, are end-to-end encrypted, ensuring privacy and security.
  • Compliance: WhatsApp Business adheres to various compliance regulations, helping businesses maintain communication standards.
Create Whatsapp Broadcast List
Convert leads with Whatsapp Broadcast

How to Create a Broadcast List on WhatsApp Web

  1. Open WhatsApp Web: Go to web.whatsapp.com and scan the QR code with your WhatsApp Business mobile app.
  2. Go to Broadcast Lists: Click on the three dots (menu) in the top left corner of the WhatsApp Web interface.
  3. Select New Broadcast: Click on "New Broadcast" from the dropdown menu.
  4. Add Contacts: Select the contacts you want to add to your broadcast list by clicking on their names.
  5. Create the List: Click on the checkmark or "Create" button to finalize your broadcast list.

By utilizing these features, businesses can efficiently manage their communication, improve customer engagement, and streamline their messaging processes using WhatsApp Business via WhatsApp Web.

Limitations of WhatsApp Broadcast List

While WhatsApp Broadcast Lists are a useful feature for reaching multiple contacts simultaneously, they do come with several limitations. Here are some of the key limitations:

1. Contact Limit

  • Maximum Contacts: You can add up to 256 contacts to a single broadcast list. This limit can be restrictive for businesses with a large customer base.

2. Recipient Privacy

  • No Visibility: Recipients are not aware that the message is part of a broadcast list. They see the message as a regular, individual chat, which can lead to confusion if the message implies group involvement.

3. Recipient Requirements

  • Saved Contacts: Recipients must have your phone number saved in their contacts to receive the broadcast message. If they do not, they will not receive the broadcast, limiting reach.

4. Message Personalization

  • Lack of Personalization: Broadcast messages are sent uniformly to all recipients. There is no built-in feature to personalize each message within the broadcast list, making the communication less personal.

5. Two-way Interaction

  • Individual Responses: Recipients’ replies to broadcast messages come back as individual chats. This can create a high volume of separate conversations that need to be managed individually, rather than in a group format.

6. Analytics and Tracking

  • Limited Analytics: While you can see which contacts have received and read your broadcast messages, the analytics provided are basic. There is no advanced tracking or reporting feature for broadcast lists.

7. Rich Media Limitations

  • Message Types: Although you can send multimedia messages (images, videos, documents), some advanced message types and interactive features available in other messaging platforms may not be supported.

8. No Group Interaction

  • No Group Dynamics: Unlike group chats, broadcast lists do not facilitate group interaction. Each recipient’s reply is private and not visible to other members of the broadcast list, limiting community engagement.

9. Regulatory Compliance

  • Compliance Issues: Depending on your region and the nature of your business, using broadcast lists for unsolicited marketing could lead to compliance issues with data protection and privacy laws.

10. Management Overhead

  • Manual Management: Managing and updating broadcast lists can be cumbersome, especially if you need to frequently add or remove contacts or create different lists for different purposes.

11. Delivery Confirmation

  • Delivery Reliability: There is no guarantee that all messages will be delivered if recipients do not have an active internet connection or if there are issues with WhatsApp’s service at the time of sending.

12. Use Restrictions

  • Platform-Specific: Broadcast lists must be managed on the platform where they were created. For instance, lists created on the mobile app can’t be directly edited on WhatsApp Web.

Conclusion

While WhatsApp Broadcast Lists can be effective for certain types of communication, they have several limitations that may affect their suitability for large-scale or highly personalized marketing and communication efforts. Businesses need to weigh these limitations against their specific needs and consider complementary communication tools or platforms where necessary.

Shubhangi Srivastava

Shubhangi is the Content Lead at Engati. With more than 4 years of experience working across various marketing teams, she specialises in user engagement, lead generation and conversions. When not working, she likes learning about various cultures across the world.

Close Icon
Request a Demo!
Get started on Engati with the help of a personalised demo.
This is some text inside of a div block.
This is some text inside of a div block.
This is some text inside of a div block.
This is some text inside of a div block.
*only for sharing demo link on WhatsApp
Thanks for the information.
We will be shortly getting in touch with you.
Oops! something went wrong!
For any query reach out to us on contact@engati.com
Close Icon
Congratulations! Your demo is recorded.

Select an option on how Engati can help you.

I am looking for a conversational AI engagement solution for the web and other channels.

I would like for a conversational AI engagement solution for WhatsApp as the primary channel

I am an e-commerce store with Shopify. I am looking for a conversational AI engagement solution for my business

I am looking to partner with Engati to build conversational AI solutions for other businesses

continue
Finish
Close Icon
You're a step away from building your Al chatbot

How many customers do you expect to engage in a month?

Less Than 2000

2000-5000

More than 5000

Finish
Close Icon
Thanks for the information.

We will be shortly getting in touch with you.

Close Icon

Contact Us

Please fill in your details and we will contact you shortly.

This is some text inside of a div block.
This is some text inside of a div block.
This is some text inside of a div block.
This is some text inside of a div block.
This is some text inside of a div block.
Thanks for the information.
We will be shortly getting in touch with you.
Oops! Looks like there is a problem.
Never mind, drop us a mail at contact@engati.com