Highlights
- This was 1st WhatsApp Business Summit in India
- Engati was awarded ‘WhatsApp Tech Partner Of The Year 2024’ by META
- New updates by WhatsApp for small businesses of India
META had a WhatsApp Business Summit in India for the first time ever. It was on 12th September, 2024 in Mumbai. WhatsApp Business rolled out some updates favoring small businesses in India. This will create a really great in-chat experience for their customers and improve the performance in the upcoming days.
Engati: WhatsApp Tech Partner Of The Year 2024
Engati was awarded the WhatsApp Tech Partner Of the Year 2024 by META for our outstanding contribution in the WhatsApp ecosystem. We were honored by this award for our unmatched innovation and effective implementation of advanced features of WhatsApp for businesses to help them grow.
We at Engati, are an omni-channel conversational ai and customer engagement platform that helps businesses to improve their digital presence. WhatsApp is one of our primary channels where we strategically leverage its advanced features with innovation to improve the customer experience for our clients.
Few of the things we have done with WhatsApp so far:
- Advanced chatbot integration
Engati’s WhatsApp chatbots automate responses and enhance customer support, improving both operational efficiency and customer satisfaction. - Leveraging rich media messaging
Engati enables businesses to use WhatsApp multimedia features to send images, videos, and documents, creating more dynamic and engaging customer interactions. - Enhancing customer engagement with WhatsApp Payments
Engati integrates WhatsApp Payments, allowing businesses to facilitate seamless transactions and improve customer convenience and conversion rates. - Optimizing marketing campaigns with Click-to-WhatsApp Ads
Engati helps businesses leverage Click-to-WhatsApp ads to drive engagement, generate leads, and optimize marketing campaign performance.
Key updates rolled-out by META for WhatsApp Business
1. META green tick verification for all small businesses on WhatsApp
As per META’s update, it will be super easy for small businesses to get META verified on WhatsApp Business. WhatsApp Business Account of all eligible and authentic small businesses in India get verification badge by META. This will make it easier for SMEs to stand out and create trust amongst their audience.
2. Customized messages on WhatsApp Business App
META has introduced a new paid feature where businesses can send customized messages directly from WhatsApp Business App. Businesses can send personalized messages with customer names with customizable call-to-action buttons which can be scheduled as well. This will improve customer engagement and also make it more personalized for their businesses.
⭐ Click here to get your hands on 285+ Customizable WhatsApp Message Templates
3. WhatsApp Bharat Yatra
WhatsApp Business will soon initiate WhtasApp Bharat Yatra where a team will travel to various tier 2 and 3 cities educating business owners on how to use WhatsApp Business and leverage it for growth.
Best practices to use WhatsApp Business
In the WhatsApp Business Summit, they also discussed best practices a business must follow which will help them maintain good hygiene with the new updates in WhatsApp Business.
Below we have mentioned a few:
- Seek consent from the user before sending any kind of messages.
- Be extremely thoughtful about the kind of messages you are sending in your campaigns as well as be thoughtful of the timezones you are sending these messages.
- Use stats and analytics provided by WhatsApp business to take thoughtful decisions regarding WhatsApp marketing. This will help you in understanding your audience and segment your campaigns accordingly.
- Actively listen to your customers, seek feedback and give them what they are looking for. This will increase your engagement and overall performance.
Final thoughts
In 2023 we partnered with META. It’s been about a year since then and our hard work has paid off. We are so proud to be honored with the award we received by META. This was only possible with our resilient team constantly looking to strive more, our partner who supported us and our customers who showed faith in us. With the new updates rolled out by META for WhatsApp Business there is a lot more to achieve and we already have a lot in our plan.
Stay tuned and watch out for more!
Image gallery - Engati celebrating it's victory
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