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Future of CX
Your VoC Practice is going to be the best investment for 2023
Every business is beginning to execute a VoC program. But what are the components of this program? Xperiente’s Musa Hanhan breaks it down in this blog.
Drive to Reimagine
3 easy steps to create your own Telegram chatbot
Telegram now has over 1 billion active users, connect with your users easily by creating your own telegram chatbot with 0 to no coding, in just three easy steps
8 secrets for influencing your customer perception
How do your customers see you? What do they think and feel about your brand? What factors influence customer perception? What can you do to change it?
Tech Corner
Component Based Architecture In AngularJs Using UI-Router
Most AngularJS apps are in a controller-view structure, but did you know that you could achieve better functionality when coupling components and UI-routers?
Chatbot Theory - A Topic for Future Education
The concept of ‘Chatbot Theory’, a new core subject, potentially seeks to position the capability in a strategic rather than tactical or technological context.
Why is customer appreciation so important?
Customer appreciation is a step often neglected when developing a customer experience strategy. Here's a guide on how to develop loyalty through appreciation.
7 customer service KPIs you need to measure now!
From your CSAT score to your SLAs, here are seven customer service KPIs that you cannot afford to miss measuring your support team against. Read all about them!
6 effective digital customer experience strategies for 2023
Want to create fantastic digital customer experience strategies & build customer loyalty? Here are 6 digital customer experience strategies to follow in 2023!
Customer Segmentation 101: The most underrated strategy
Understand how to segment your customer base and deliver impactful, tailored experiences to every one of your customer segments. Learn all about it right here!
How chatbots have evolved with data and AI
We've evolved from using rules-based chatbots to exploring more sophisticated chatbots because of data, AI, and NLP. Explore the history and uses in this blog.
Build the PERFECT social media customer service system
Social media customer service is offering support on channels like, WhatsApp, Instagram, etc by minimizing the effort it takes to reach out to brands.
Predictive Analytics: Grow your business like Netflix!
With over 220 million subscribers, Netflix is now a huge success. Learn how you can leverage predictive analytics to grow your business from 0 to Netflix.
4 ways to create experiences that customers will talk about
Every business aspires to create experiences that customers will talk about, but are unsure on how to do so. So, we've broken it down into 4 steps in this blog.
Net Promoter Score | A guide to fostering loyalty
Net promoter score is a customer loyalty metric that measures customer satisfaction and the growth rate of companies by using an index that ranges from -100&100
5 ways to improve your E-commerce customer service
Differentiate your business by winning at eCommerce customer service. Understand all the benefits, techniques, and best practices here for better results!
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