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Future of CX

Your VoC Practice is going to be the best investment for 2023

Every business is beginning to execute a VoC program. But what are the components of this program? Xperiente’s Musa Hanhan breaks it down in this blog.

Drive to Reimagine

3 easy steps to create your own Telegram chatbot

Telegram now has over 1 billion active users, connect with your users easily by creating your own telegram chatbot with 0 to no coding, in just three easy steps

Future of CX

8 secrets for influencing your customer perception

How do your customers see you? What do they think and feel about your brand? What factors influence customer perception? What can you do to change it?

Tech Corner

Component Based Architecture In AngularJs Using UI-Router

Most AngularJS apps are in a controller-view structure, but did you know that you could achieve better functionality when coupling components and UI-routers?

Drive to Reimagine

Chatbot Theory - A Topic for Future Education

The concept of ‘Chatbot Theory’, a new core subject, potentially seeks to position the capability in a strategic rather than tactical or technological context.

Future of CX

Why is customer appreciation so important?

Customer appreciation is a step often neglected when developing a customer experience strategy. Here's a guide on how to develop loyalty through appreciation.

Future of CX

7 customer service KPIs you need to measure now!

From your CSAT score to your SLAs, here are seven customer service KPIs that you cannot afford to miss measuring your support team against. Read all about them!

Future of CX

6 effective digital customer experience strategies for 2023

Want to create fantastic digital customer experience strategies & build customer loyalty? Here are 6 digital customer experience strategies to follow in 2023!

Future of CX

Customer Segmentation 101: The most underrated strategy

Understand how to segment your customer base and deliver impactful, tailored experiences to every one of your customer segments. Learn all about it right here!

Drive to Reimagine

How chatbots have evolved with data and AI

We've evolved from using rules-based chatbots to exploring more sophisticated chatbots because of data, AI, and NLP. Explore the history and uses in this blog.

Future of CX

Build the PERFECT social media customer service system

Social media customer service is offering support on channels like, WhatsApp, Instagram, etc by minimizing the effort it takes to reach out to brands.

Tech Corner

Predictive Analytics: Grow your business like Netflix!

With over 220 million subscribers, Netflix is now a huge success. Learn how you can leverage predictive analytics to grow your business from 0 to Netflix.

Future of CX

4 ways to create experiences that customers will talk about

Every business aspires to create experiences that customers will talk about, but are unsure on how to do so. So, we've broken it down into 4 steps in this blog.

Future of CX

Net Promoter Score | A guide to fostering loyalty

Net promoter score is a customer loyalty metric that measures customer satisfaction and the growth rate of companies by using an index that ranges from -100&100

Drive to Reimagine

5 ways to improve your E-commerce customer service

Differentiate your business by winning at eCommerce customer service. Understand all the benefits, techniques, and best practices here for better results!