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Future of CX

6 effective digital customer experience strategies for 2023

Want to create fantastic digital customer experience strategies & build customer loyalty? Here are 6 digital customer experience strategies to follow in 2023!

Future of CX

Customer Segmentation 101: The most underrated strategy

Understand how to segment your customer base and deliver impactful, tailored experiences to every one of your customer segments. Learn all about it right here!

Drive to Reimagine

How chatbots have evolved with data and AI

We've evolved from using rules-based chatbots to exploring more sophisticated chatbots because of data, AI, and NLP. Explore the history and uses in this blog.

Future of CX

Build the PERFECT social media customer service system

Social media customer service is offering support on channels like, WhatsApp, Instagram, etc by minimizing the effort it takes to reach out to brands.

Tech Corner

Predictive Analytics: Grow your business like Netflix!

With over 220 million subscribers, Netflix is now a huge success. Learn how you can leverage predictive analytics to grow your business from 0 to Netflix.

Future of CX

4 ways to create experiences that customers will talk about

Every business aspires to create experiences that customers will talk about, but are unsure on how to do so. So, we've broken it down into 4 steps in this blog.

Future of CX

Net Promoter Score | A guide to fostering loyalty

Net promoter score is a customer loyalty metric that measures customer satisfaction and the growth rate of companies by using an index that ranges from -100&100

Drive to Reimagine

5 ways to improve your E-commerce customer service

Differentiate your business by winning at eCommerce customer service. Understand all the benefits, techniques, and best practices here for better results!

Future of CX

Customer Satisfaction Score: Are your customers HAPPY?

Customer Satisfaction Score, or CSAT, is a metric used by companies and marketers to navigate through a customer’s feelings through the customer lifecycle.

Future of CX

5 reasons why omnichannel customer engagement is important

The hottest trend in customer service is omnichannel customer engagement & delivering omnichannel customer experience increases customer retention rate by 91%

Drive to Reimagine

5 steps to building a Voice of the Customer strategy

The Voice of the Customer (VoC) is essentially the customers’ opinions on your organization, brand, offerings and the the experiences you create for them.

hyper-personalization in customer experience

Future of CX

4 steps to bring hyper-personalization in cx

With an 8-second attention span, keeping your customers engaged isn't easy. But hyper-personalizing your experiences can help you achieve that. Learn how!

Business Transformation

How to increase your ROI in 2024 and beyond!

ROI of a business is the ratio of profitability to the cost of investment. Here's how you can increase your ROI in 2024 and generate more profits sustainably.

Future of CX

200 most powerful CX influencers to follow in 2023

200 most powerful influencers from customer experience, digital transformation, marketing automation, and technology domain that you need to follow in 2022.

Tech Corner

Overcoming the challenges of computational linguistics

Thomas Wolf, the Co-Founder & Chief Scientist from Hugging Face, joins us on Engati CX to discuss the challenges of computational linguistics and how to overcom