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Dive deep into everything you need to know about conversation automation

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Tech Corner

3 types of authentication for building secure systems

Basic, API Key and the OAuth 2.0 are the 3 types of authentication used for building secure systems. Build your chatbot with the most secure system, now!

Drive to Reimagine

Beginners guide to chatbots - 14 easy steps

Businesses are moving towards chatbots to drive operational efficiency & to improve customer experience. Here's everything you need to know about chatbots

Future of CX

Winner! Winner! Chicken dinner!

CX genius, Shep Hyken talks about the numerous ways in which you can serve your customers and why you should be ready to adapt your support to what they need.

Drive to Reimagine

How Governments across the world are using chatbots

We’ve seen how the use of Engati leads to higher customer satisfaction scores, but what about in the public sector? Here’s how governments benefit from Engati.

Drive to Reimagine

What is Conversational Commerce: 3 Leading companies who did it!

The leading e-commerce brands have turned towards adopting conversational commerce methods and are providing the best shopping experience. Here's our guide.

Drive to Reimagine

How UK Government increased user engagement by 43%

UK Government has started using Engati chatbots to promote public awareness and healthcare support, along with initiatives to promote STEM education.

Future of CX

5 (out of the book) CX lessons from Zappos

Zappos has always been known for delivering amazing customer experiences. Here are the lessons you can learn from them and imbibe in your own company.

Drive to Reimagine

4 definite ways to gain customer loyalty

“Buy 10, and you’ll get the next one for free...“ Sound familiar? Congratulations! You are a victim of the loyalty program. But do these programs actually work?

Tech Corner

How to use Docker for Automation Testing?

Docker is a Platform as a Service that provides OS-level virtualization. Docker makes it easy to create, deploy, and run applications using containers.

Great customer experience in a cost effective way

Future of CX

Great customer experiences don't need to be expensive

Does great customer experience need to be expensive? How high is the price of delivering great customer experience? We're answering all of your questions today

Future of CX

7 reasons why businesses fail at customer service

Negligence causes businesses to fail at the customer service game. So, we’ve complied our list of the top customer service fails so that you stay winning.

Future of CX

Apple’s and Amazon’s secret to success: Customer effort score

Ever wonder what makes Apple and Amazon so insanely successful? Reducing the customer effort score is always the focus & that's what drives these big giants

Tech Corner

Why is software testing Important?

With software testing, you'll be able to resolve issues in advance, prevent complaints, and improve performance by verifying every aspect of the product.

Future of CX

Customers hate phone calls; try the alternatives

A customer’s first choice is not to have a call with your service representatives. They're looking for speed and reliability, so what are our options?

Future of CX

Small things that have a dramatic impact on your cx

The tiniest of things can have an enormous effect on your customer experience. Colin Shaw addresses priming in this article and shows you how to use it.