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Future of CX

How to speed up customer service with a small team

Faster resolution and quicker service has always been associated with having a larger customer support team. But what if you didn’t need a big team for that?

Drive to Reimagine

How to create a chatbot

Creating a good chatbot has its challenges. In this blog, we're going over what makes a chatbot good and how to take your chatbot from good to great with Engati

Social engineering: Types of attacks and how to prevent them

Tech Corner

Social engineering: 5 Types of attacks and how to prevent them

Social Engineering refers to non-technical cyber attacks that rely on human interactions & involve tricking people for information & breaking security practices

Looking through your customers perspective

Future of CX

Getting inside the customer's mind

Ever wonder what your customers actually want? Colin Shaw helps you get into their mind and shows you how to leverage this information for your business.

Drive to Reimagine

Build multilingual chatbots to reach your customers in 50+ languages

Learn how to automate conversations in your customers' own languages at scale globally. Explore our comprehensive guide to multilingual chatbots right here!

Future of CX

Ritualizing the customer experience

Customer experience guru, Shep Hyken talks about the importance of ritualizing customer experiences and making sure they happen consistently, every time.

2 low investments ways to ride the conversational automation wave

Drive to Reimagine

2 low-investment ways to ride the conversational automation wave

The way we interact with tech influences how we market products. It's time to hop on the conversational automation wave in 2 powerful, low-investment ways.

Drive to Reimagine

3 ways to engage with global customers!

The increase in global competition is driving the need to expand customer bases on a global scale, so here's our guide on how to engage with global customers.

Overcoming the challenges of customer satisfaction

Future of CX

Overcoming the top 5 challenges of customer satisfaction

Customers interact with your business every day, so we must keep customers satisfied. Here's how to overcome the largest challenges of customer satisfactaction.

Future of CX

How to enhance your customer's memory of their experience

Colin Shaw helps you understand how your customers' memory works through different types of memory. He even helps you enhance their memory of their experience.

Drive to Reimagine

5 tactics for localizing customer engagements

Get your customers to accept you as one of them, rather than treating you as an outsider. Localize your customer engagements with these 4 tactics today!

Future of CX

The last customer on Earth

What if there was only 1 customer left on planet Earth? What would you do to make to ensure that their loyalty doesn't die? Time to treat all customers like so.

Drive to Reimagine

The only industry thriving in lockdown

The chatbot industry is one of the only booming industries that has been thriving in lockdown. Here's how you can get in on the action with Engati. Read more.

Future of CX

7 questions that reveal whether your company is committed to CX

Colin Shaw gives you a powerful way to determine whether your company is actually committed to customer experience or not. Find out with these 7 questions.

Future of CX

The first shift needed for a customer experience culture

Ricardo Saltz Gulko, co-founder of the European Customer Experience Organization, talks about the changes you needed to create a customer experience culture.